Business Support Specialist-RioPro

Rio Grande•Albuquerque, NM

About The Position

Rio Grande is seeking a detail-oriented and organized Sales Admin to support our sales operations, customer service functions, and event coordination. This role is crucial in maintaining accurate CRM data, processing sales orders, managing inbox and processing customer service intakes. If you thrive in a fast-paced environment and have strong administrative and customer service skills, we encourage you to apply.

Requirements

2-5 years of experience in sales administration, customer service, or related fields.
Experience with CRM systems (HubSpot, Salesforce, or similar).
Administrative & Organizational Skills: Strong ability to manage scheduling, sales data, and documentation.
Sales Support & Operations: Experience in order processing, proposal assistance, and sales tracking.
Customer Service & Communication: Excellent verbal and written communication skills to handle customer inquiries and internal coordination.
Analytical & Problem-Solving: Ability to analyze sales data and improve processes.
Technology Proficiency: Working knowledge of Microsoft Office, SAP, and HubSpot CRM.
Customization Service Knowledge: Familiarity with Rio Grande’s customization service processes and order entry.

Responsibilities

Process sales purchase orders (POs) and ensure accurate data entry and tracking.
Manage and monitor RioPro inbox and maintain 1 day SLA
Resolving non-sales-related customer service issues, including:
Package delays and estimated arrival times (ETAs)
Returns (non-replacement)
Special order statuses and repairs (when agents are unavailable)
Manage the RioPro calendar, ensuring optimal scheduling for time off, tradeshow attendance, and training sessions.
Maintain accurate customer records, and other agreements in HubSpot for the RioPro Group.
Distribute and manage lead accounts for tracking and follow-up.
Build relationships with RioPro agents and customers to understand their business needs.
Assist on phones when needed

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits