Business Support Manager II

Bank of America • Chandler, AZ

1d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. This role is the business enablement manager for a large team within GOTSSCDP. The team is responsible for managing the integrated business enablement functions, including Business & People Management, Financial Management, Risk & Controls and Strategy, while also maintaining close connectivity with Risk and Finance business partners, enterprise support partners and the Global Technology organization

Requirements

• Candidates should have a minimum of 5 years of experience with financials oversight
• Strong analytical, financial management and organizational skills with a focus on attention to detail.
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities
• Thinks and acts with Operational Excellence in everything they do; relentlessly pursues and drives work to improve processes and technology that will make Bank of America the best place to work

Nice To Haves

• Prior experience in the following: business support, exposure to corporate forecasting, knowledge of project management.
• Prior experience handling multiple facets of an end-to-end business: technology financial management, initiative planning, project management, governance, risk, operations and technology management, and strategic initiatives.

Responsibilities

• Serves as the point person for coordination of business activities including staff meeting agendas/logistics, financial control/budgeting, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, communication and articulates risks and opportunities to forecast.
• Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers and Portfolio Delivery Leads.
• Monitors and tracks Org Health metrics and facilitates, monthly prep routines to ensure managers are actively addressing exceptions.
• Coordinates and drives effective management routines, overseeing the preparation of relevant materials and talking points (e.g. Business Reviews, All Hands, Offsites, Talent Planning, etc.).
• Create presentations and supporting material to communicate strategic objectives and technology solution.
• Conducts ad-hoc analysis and reporting on a range of topics (e.g., finance, personnel, cost to serve, etc.), as needed
• Lead work distribution planning/execution activities and fulfillment of BSM team deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level