Business Support Manager II

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. LOB Description: The Global Data & Reporting Operations (GDRO) Business Enablement and Controls (BEC) team is seeking a Senior Level Regulatory Business Management Lead for the GDRO, GDO and GM Onboarding organizations to oversee the end-to-end execution of regulatory inquiries and Business Enablement initiatives. This person will partner with GM COOs, Senior Risk leads and the GDRO/GDO Senior Leadership Team to ensure business requirements and responses are agreed upon and consistent across Global Markets. They will also be responsible for creating and driving forward a viable long-term target operating model that compliments the whole of GDRO. The candidate should have strong business knowledge, experience learning complex GM systems and workflows, a problem-solving mindset, a history of successful regulatory management and execution, experience conducting regulatory inquires, impact and readiness assessments, and managing delivery of training and communication with key stakeholders. The ideal candidate will have a strong financial industry background with a specialty in Global Markets.

Requirements

10+ years of experience in Global Markets, Operations or Control (10+ years of related work experience)
Experience learning complex systems and workflows, and translating technical requirements into effective communication materials
Establish and develop an effective communication plan between key stakeholders to ensure requirements are agree upon and consistent across GM
Develops, implements and communicates action plans and key messages in clear and concise language using a variety of communication tactics
Ability to connect operational and technology considerations with business outcomes
Strong problem-solving skills, including situation analysis, problem identification, and solution recommendation strategies
Ability to lead comprehensive planning, implementation activities and adoption of regulatory initiatives across multiple LOBs
Analytical Mindset, data driven, and strong attention to detail
Self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines
Ability to manage multiple priorities simultaneously, from concept ideation, through socialization, planning, development, testing, and deployment
Excellent communication skills, coupled with the ability to influence, negotiate, persuade, and resolve conflict at all levels
Have strong planning and organizational skills, accepting accountability for tasks and ability to balance a high volume of work under pressure
Problem solving skills and intellectually curious
Excellent communication and stakeholder management abilities
Be a thought leader
Communicate and interact with key stakeholders both vertically and horizontally to provide updates
Exceptional leadership and team management skills.
Ability to manage multiple complex initiatives in parallel

Nice To Haves

Subject matter knowledge of Global Market Onboarding and Global Market Operations processes
Ability to Partners with Senior Executives to ensure requirements are agree upon and consistent across GM
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Exceptional leadership and team management skills.
Experience in connecting with a diverse set of clients to understand business needs and is a continuous learner
Excellent communication and stakeholder management abilities.
Commitment to challenging the status quo and promoting positive change
Ability to manage multiple complex initiatives in parallel
Participate in and drive collaborative efforts to advance ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

Manages all BSM engagements and inquiries
Leads change initiatives across global org
Partners with, and influences, GM COOs, GCOR, Senior Risk leads, BSM team and the internal SLT to ensure requirements are agreed upon and consistent across GM
Involved in GDRO strategic initiatives ensuring regulatory requirements are thought through and included, resulting in zero risk impact
Examination/understanding across all GM products for impacts of change from both regulatory and strategic perspectives
Examination of data changes/updates for major regulatory and industry changes affecting reporting and controls
Considerations of client interactions/impacts for any data updates, strategic initiatives, or org implementation
SME knowledge of accounts and customer data to make informed decisions on best usage
Creation of BRDs for change
Ability to deep dive problems and explain issues to a senior audience, as well as, proper remediation
Create and execute action plans to resolve issues that have regulatory impacts, including internal and external audit issues
Forward thinking mindset to proactively identify any potential issues/risks and strategize ways to circumnavigate any of the possible problems
Triage with Legal and Compliance to understand Laws, Rules, and Regulations to ensure adherence
Facilitates training / knowledge sharing to ensure operating model and initiatives are understood and implemented across teams
Develop/enable each employee to realize their talents through inclusion in initiatives, data queries, risk questions, etc.
Represents GDRO through partnership/interactions/inquiries at all levels of the organization
Representation of the GDRO organizational values in all conversations with internal and external partners at all levels
Stakeholder Management: Build and maintain strong relationships with key stakeholders, including business units, project teams, and other senior leaders.
Collaboration with Business Teams: Collaborate with business teams to define beneficial and measurable product offerings and enhancements.
Drive operational excellence, promoting and maximizing adoption of new requirements
Manage the end-to-end user experience across multiple lines of business
Define and manage the upcoming initiative roadmap