Business Support Manager II

Bank of America•Jacksonville, FL

2d•$100,000 - $150,000•Onsite

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. The Business Support Manager plays a critical role in driving operational excellence and strategic alignment within the organization. This position is responsible for supporting senior leadership through strategic reviews, governance routines, while also influencing and executing key priorities that optimize business performance. This role plays a central part in capturing and showing team accomplishments, building compelling senior executive-level presentations, and executing behind-the-scenes routines needed for operational performance. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Strategic Leadership & Alignment Partner with senior executives to translate enterprise priorities into actionable strategies and tactical plans that drive business objectives. Align operational goals with broader business strategy and regulatory requirements through cross-functional collaboration. Ensure accountability for strategic delivery by monitoring progress, identifying gaps, and driving corrective actions. Serve as a thought leader, introducing innovative solutions and challenging conventional approaches for long-term success. Drive operational excellence and create operating leverage through process optimization, KPI monitoring, and stakeholder engagement. Influence peers and executives across organizational lines to adopt strategic initiatives and prepare the organization for readiness and development. Solve complex business problems using subject matter expertise and technical knowledge to deliver impactful initiatives. Governance & Executive Support Coordinate governance routines and leadership forums to ensure strategic alignment and informed decision-making. Deliver executive-ready materials and insights that support leadership decisions and strategic priorities Maintain and track prioritized action plans to ensure timely execution of leadership deliverables. Influence & Change Management Influence adoption of strategic initiatives and process changes that improve efficiency and client experience. Lead organizational readiness for new programs, technologies, and regulatory changes. Champion continuous improvement and innovation across the organization.

Requirements

5+ years of experience in business support, project coordination, communications roles for a large client facing organization
Strong organizational skills with the ability to manage multiple responsibilities, shifting priorities, and strict deadlines
Proven experience building professional senior executive presentations using PowerPoint or other visual storytelling tools
Demonstrated ability to analyze data and translate findings into meaningful insight
Strong written and verbal communication skills, with ability to tailor message for various audiences
Ability to work independently and collaborate effectively across multiple business partners.
Excellent influencing, negotiation, and communication skills
Exceptional listening and interpersonal skills

Nice To Haves

Curiosity: To clearly understand the “why” of what is being delivered, how it is constructed, and who the customer is. A clear underlying understanding of business motivation as well as up and downstream implications must be developed.
Creativity: The ability to think through ideas, entertain various perspectives and come up with novel ways to tackle problems is highly valued.
Perseverance: This role addresses a collection of interrelated projects and work streams in an ever-evolving pursuit and an iterative process of moving closer to the goals on each attempt. Does not frustrate easily and is not afraid of failure.
Rapid Learning: Must demonstrate the ability to learn quickly, share lessons learned in a collaborative manner to form a more synergistic method of trial and error and adaptive corrections.

Responsibilities

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
Leads the support/administrative functions for a somewhat large department usually at a local level.
Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.
Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
Coordinate governance routines and leadership forums to ensure strategic alignment and informed decision-making.
Deliver executive-ready materials and insights that support leadership decisions and strategic priorities
Maintain and track prioritized action plans to ensure timely execution of leadership deliverables.
Influence adoption of strategic initiatives and process changes that improve efficiency and client experience.
Lead organizational readiness for new programs, technologies, and regulatory changes.
Champion continuous improvement and innovation across the organization.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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