Business Support Consultant

Citizens Bank • East Providence, RI

1d • Hybrid

About The Position

While performing routine assignments in the entry level to a professional job progression, the incumbent is responsible for supporting the coordination and management of the day-to-day running of this Infrastructure area. While receiving instruction, guidance and direction from others, she / he may engage in activities such as facilities, space planning and moves, systems development, support, and use existing procedures to solve routine or standard problems. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. However, she/ he has a limited impact on own work team and works within standardized procedures and practices to achieve objectives and meet deadlines.
Primary responsibilities include
This role is responsible for working various control reports to ensure operational and regulatory adherence.
The colleague in this role will work with business leadership, risk and quality control to ensure existing and new control reports are effective and manage aligned risk and quality efforts.
Proactively own efforts to leverage automation and technology to enhance assigned controls.
The incumbent is responsible for business process analysis, which includes conducting assessments and gathering data to understand current challenges and pain points and collaborating with stakeholders to define requirements and recommend process enhancements.
Additionally, the incumbent is responsible for control solution design and implementation, which involves developing solutions and strategies to optimize business support processes and workflows.
The incumbent is also responsible for stakeholder engagement, where the incumbent engages with stakeholders and facilitates workshops, meetings, and interviews to gather stakeholder insights.
Lastly, the incumbent is responsible for change management, which involves the development of communication plans and materials to ensure effective change management, and performance measurement and analysis, where the incumbent generates reports and provides insights to stakeholders, highlighting areas for improvement and success.

Requirements

• 2-4 years experience in Consumer or Commercial Banking
• Knowledge of internal controls and risk assessment
• Knowledge of banking products and operations, regulatory requirements and key processes, controls and exposure
• Proficient use of MS Word, MS Excel, PowerPoint and Visio

Nice To Haves

• 2-4 years experience in a Risk monitoring and testing environment
• Experience delivering under tight deadlines while maintaining quality standards
• Excellent business writing skills
• Excellent interpersonal skills
• Data visualization (Tableau, Microsoft Power BI, etc)
• Prior experience identifying process improvements/automation preferred

Responsibilities

• working various control reports to ensure operational and regulatory adherence
• work with business leadership, risk and quality control to ensure existing and new control reports are effective and manage aligned risk and quality efforts
• Proactively own efforts to leverage automation and technology to enhance assigned controls
• business process analysis, which includes conducting assessments and gathering data to understand current challenges and pain points and collaborating with stakeholders to define requirements and recommend process enhancements
• control solution design and implementation, which involves developing solutions and strategies to optimize business support processes and workflows
• stakeholder engagement, where the incumbent engages with stakeholders and facilitates workshops, meetings, and interviews to gather stakeholder insights
• change management, which involves the development of communication plans and materials to ensure effective change management, and performance measurement and analysis, where the incumbent generates reports and provides insights to stakeholders, highlighting areas for improvement and success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed