Business Support Analyst

NRG Energy, Inc.•Princeton, NJ

58d•Hybrid

About The Position

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job Summary The SAP Business Support Analyst is accountable for supporting and training users on NRG's Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems.

Requirements

Relevant industry experience
Experience in planning, scheduling, and maintenance management

Nice To Haves

Five years of power generation experience
Heavy industry Maintenance
BS or BA degree in a business or related field
PM, PDM experience
Proficient in SAP
Knowledge of scheduling tools
Proficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and Teams
Proficient in communicating with large groups of peers or superiors
Reconciliation, analytical and critical thinking skills required
Works well under pressure, remaining focused and calm in the face of distractions and changing priorities
Ability to prioritize workload
Ability to work across organizations to improve processes and practices
Influence improvements without being the boss
Active listening skills to mitigate concerns and process improvements
Capability to manage projects and initiatives aimed at improving process.
Proven ability to identify issues and develop effective, practical solutions.
Manage work on own including planning work and executing goals and priorities.

Responsibilities

Provide user support for SAP, Fiori, Mobility, and NWBS/Project-related requests
Understanding of TRACK Contractor Management System
Manage security access
Respond to training requests and deliver user education sessions
Support SAP Plant Maintenance and associated modules
Troubleshoot and resolve SAP-related issues
Collaborate with IT and business teams to enhance SAP functionality
Develop and deliver training materials for SAP and related tools
Conduct workshops and one-on-one training sessions
Ensure consistent user adoption and process compliance
Leverage reporting tools for data analysis and performance tracking
Support integration and interface activities between systems
Act as a liaison between Plant Operations and IT teams
Facilitate cross-functional collaboration to improve work management processes
Support change management and continuous improvement initiatives