Business Support Analyst

12Stone Church•Lawrenceville, GA

3h•Onsite

About The Position

A Business Support Analyst will bridge ministry needs with technical solutions by analyzing data, processes, and systems to improve efficiency, solve problems, and support strategic goals. The role will be responsible for designing, implementing, and supporting technical solutions.

Requirements

5+ years of experience in technical solution support or related IT role.
Demonstrated ability to learn new technologies and skills
Highly organized; flexible
Successful integration of 3rd party systems
Ability to maintain confidentiality
Professes Jesus Christ as Lord and Savior
Commitment to personal spiritual growth
Models standards and expectations of leaders within 12Stone® Church
Must attend 12Stone® Church
Strong analytical and problem-solving skills.
Understanding of Technical Architecture and Design Concepts
Cross Functional Collaboration
Documentation of Standard Operating Procedures
User Training Creation and Teaching
End to End Solution Testing
Learns quickly and proactively and able to adapt to constantly changing software and technology.
Customer service oriented with a helpful, servant attitude that aims to minister to staff
Exhibits professionalism and clarity in both written and verbal communication
Possesses efficiency, responsiveness, and effective time management qualities
Demonstrates discretion and respects confidentiality of data

Responsibilities

Obtain technical proficiency across 12Stone tools and applications
Conduct in-depth analysis of ministry processes and workflows in support of technology initiatives
Document business needs, use cases, and functional specifications
Facilitate workshops, interviews, and consultations with cross-functional stakeholders to gather and validate requirements
Research and design technology solutions to meet ministry requirements
Implementation of technology-based solutions
Troubleshoot issues, provide technical/operational assistance, and resolve problems for users.
Participate in weekend on-call support rotation

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