Business Support Analyst
About The Position
About this role: Wells Fargo is seeking a Lead Business Lending Relationship Management Representative within our Commercial Banking group. This is a great opportunity to work with one of the top commercial banking lenders in the U.S. Learn more about the career areas and lines of business at wellsfargojobs.com. #commercialbanking In this role, you will: Support the building and maintaining of effective relationships with existing clients through support of Credit Product Portfolio functional area Execute various manufacturer programs and marketing campaigns, including adapting campaigns to increase efficiency and results Ensure that various segments of the market receive adequate support and coverage to encourage continued flow business Support internal and external clients to achieve business objectives Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation Independently prioritize work and provide day-to-day-work leadership and mentorship to team; lead or contribute to implementation of new or revised processes and procedures that require coordination among various teams Provide guidance and subject matter expertise to immediate team and functional area on a wide range of information Partner with product management functional partners to provide recommendations to leadership on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively Contribute to client-related or ad-hoc projects and teams, including supporting the interpretation of policies and providing technical guidance on documentation concerns Support performance and overall effectiveness of team, as well as cross-group administrative operations
Requirements
- 6+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a hybrid work schedule
- Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
- They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
- There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Nice To Haves
- Prior sales or customer service experience
- Advanced problem solving techniques
- Ability to manage multiple priorities, and operate in a fast-paced environment
- Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
- Ability to remain calm and thoughtful in challenging or frustrating circumstances, and having the ability to recognize intense situations when deals should be escalated to management
- High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships
- Ability to work with minimal supervision and able to establish relevant priorities with respect to administrative work associated with departmental activities
- Experience managing complaints and objections effectively and professionally
- Excellent verbal, written and interpersonal communication skills
Responsibilities
- Support the building and maintaining of effective relationships with existing clients through support of Credit Product Portfolio functional area
- Execute various manufacturer programs and marketing campaigns, including adapting campaigns to increase efficiency and results
- Ensure that various segments of the market receive adequate support and coverage to encourage continued flow business
- Support internal and external clients to achieve business objectives
- Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation
- Independently prioritize work and provide day-to-day-work leadership and mentorship to team; lead or contribute to implementation of new or revised processes and procedures that require coordination among various teams
- Provide guidance and subject matter expertise to immediate team and functional area on a wide range of information
- Partner with product management functional partners to provide recommendations to leadership on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
- Contribute to client-related or ad-hoc projects and teams, including supporting the interpretation of policies and providing technical guidance on documentation concerns
- Support performance and overall effectiveness of team, as well as cross-group administrative operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
