Business Support Analyst Lead - Property & Casualty PMO

USAA • San Antonio, NC

3d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Support Analyst Lead supporting the Property & Casualty Portfolio Management Office, you will be instrumental in ensuring the health and success of the P&C Portfolio and its shared functions by expertly identifying, analyzing, and visualizing intricate business data. Your ability to generate profound insights will directly enable strategic decision-making and drive significant business outcomes. This role entails exceptional stakeholder management, effective communication, a commitment to fostering transparency, and a proven track record of delivering tangible value through impactful recommendations aligned with overarching business objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL . Relocation assistance is not available for this position.

Requirements

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
• Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

Nice To Haves

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Ability to analyze data from various sources (e.g. financials, key results, initiative status) and draw meaningful conclusions.
• Strong understanding of portfolio management methodologies and their core data components.
• Experience providing effective challenge of assumptions and methodology for cost benefit analysis/business cases.
• Extensive experience with data design and visualization using business intelligence platforms such as Tableau
• Ability to translate complex data into clear, actionable narratives and recommendations that drive significant change.
• Exceptional verbal and non-verbal communication and presentation skills to effectively convey insights to diverse audiences, including senior leadership.

Responsibilities

• Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.
• Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.
• Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.
• Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
• Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
• Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.
• Gathers information, analyzes data and trends to identify and implement business optimization opportunities.
• Supports team with assigned analysis, contributes to discussions of strategic options and recommendations.
• Develops/advises on policies, standards, risk management and controls related to relevant processes.
• Coaches and provides on-the-job training for other team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees