Business Solution Architect

Cogeco

8d

About The Position

The individual will support an enterprise architecture vision by participating in architecture strategy, guidelines, patterns, frameworks and practices. The business solution architect will have a specific focus on Cogeco Digital OSS / BSS systems (Customer Relationship Management, Product/Catalogue Information Management, Sales Order Management, Customer Support Management, and Technical Support Management via all channels – customer self-serve, AI agent, agent digital, agent phone, Door 2 Door, etc.). The Business Solution Architect will be working on agile methodology dedicated and engaged on multiple squads and will collaborate with other teams on elements of integration of the environment(s) with other upstream and downstream systems. As part of the Enterprise Architecture team, the incumbent will be responsible for providing business solution architecture as well as technical direction/guidance.

Requirements

• Bachelor’s Degree or combination of relevant education and experience.
• 5+ years’ experience in IT Architecture, Solution Architecture, Business Architecture or similar experience required.
• 3+ years’ experience in Telecommunications, ideally both wireline and wireless an asset
• Extensive experience with API development and integration across Business Systems – CRM, OSS, BSS, Finance, Product Catalogue and 3rd party integrations (payment, provisioning, fulfillment, inventory, etc).
• Experience in a fully digital environment
• Ideally IT billing and Finance Operations experience.
• Requires extensive Front End (website, digital check out, customer portal), Billing and CRM experience.
• Experience with ServiceNow capabilities.
• eCommerce experience, specifically with regards to Catalogue Management, Buy-Flow, Self-Serve and supporting technologies.
• Omni-channel capabilities - Web and Call Centre applications & architecture patterns.
• Ability to drive solutions which align with the end to end Enterprise Strategic Architecture.
• Ability to drive a strategic and technological planning process.
• Ability to interpret business needs into reliable, agile and viable solutions.
• Ability to understand financial assessments as they apply to architecture solutions.
• Ability to formulate and/or understand ‘change requests’ against vendor solutions, challenge vendor estimates for those ‘change requests’ and propose alternative solutions, in the best interest of Cogeco.
• Possess a thorough knowledge of architecture concepts, e.g., service oriented architectures, and current leading practice specifically in the telecommunications industry.
• Cloud architecture experience.

Nice To Haves

• Bilingualism an asset to be able to collaborate with stakeholders and colleagues in QC, ON, United-States
• TMForum exposure, TOGAF® certification an asset.

Responsibilities

• Document and maintain solution-level views of how current business capabilities and business functionality are supported by people, process, and technology including data architecture and support integration.
• Advise and guide business and stakeholders on technology capabilities, mapping to business requirements in alignment with End to End Enterprise Architecture Strategy.
• Establish strategic technical targets for business capabilities and business functionality.
• Participate in the creation of technical roadmaps for the strategic technical target.
• Work with business stakeholders and analysts to understand and influence key business requirements that drive solutions.
• Contribute to solution / vendor evaluation, integration spec reviews and solution selection.
• Collaborate with business systems analysts, security architects, technical architects, network architects and data architects to create project solutions that respect Enterprise Wide Strategic Technical Vision.
• Perform project reviews, ensuring compliance with architecture standards, roadmaps, patterns and guidelines and approve architecture solutions.
• Continuously conduct research to be up to speed with the industry trends and vendor developments. Leverage recent technology achievements to enable new business opportunities.
• As part of their work, the incumbent must take all necessary measures to ensure his/her own health and safety, and that of his/her co-workers and the public in general. He/ she must use all available personal protective equipment at all times and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
• To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees