Business Services Specialist

Redstone Federal Credit Union•Huntsville, AL

2d•Onsite

About The Position

Build collaborative internal and external relationships to provide business advice, service, and support. Develop the business relationship to ensure a seamless experience for the business member. Interact with business members to gain knowledge and understanding of their business financial needs to assist with the selection of products and services. Utilize all available resources to provide the best solutions to ultimately enrich the business member experience. Facilitate and promote all business products and services. Provide appointment based and outbound calls to develop and maintain business member relationships. Accurately and efficiently process business products and services to ensure satisfaction.

Requirements

Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Resolve problems utilizing advanced knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively.
Actively listen to questions, opinions and ideas of others.
Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.

Nice To Haves

Preferred - 4 Year / Bachelors Degree - Business or relevant discipline
2 Years - Financial Industry experience with an emphasis on business banking - Required
1 Year - Lending experience - Required

Responsibilities

Serve as a trusted advisor to the business members in delivering comprehensive and customized business banking products and solutions tailored to the financial needs and circumstances of business members.
Greets and interviews existing and prospective business members.
Evaluate their business needs and provide assistance with the member’s selection of business services.
Opens business accounts, performs business account maintenance, cross-sells products and services, assists with any additional products or services that business members may need, including, but not limited to; online banking, bill pay, and ordering checks.
Keeps informed of trends and developments in the business market, as well as the changing rules and regulations pertaining to business accounts.
Keeps abreast and complies with regulatory requirements and internal policies and procedures of all business products offered.
Complete online regulatory and compliance training as required.
Provides guidance to other Credit Union employees in assisting business account member regarding business products and services.
Provide suggestions for streamlining business account services and processes; assist in completing projects and reports as assigned.
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.