Business Services Manager

KRA Corporation•Compton, CA

20h

About The Position

While delivering innovative solutions, exceptional service, and trusted results, the Business Services Manager (BSM) participates in a variety of business engagement activities, such as, industry sector groups, chamber of commerce, and economic development initiatives. The BSM is directly responsible for developing strong partnerships with entities serving businesses.

Requirements

Exceptional written and verbal communication skills required, including strength in persuasive writing, editing, and presentation design
Excellent project management skills, with the ability to effectively prioritize tasks and meet deadlines,benchmarks,and goals.
Ability to foster a positive work environment, building strong working relationships, and effectively leading a team.
Entrepreneurial approach, flexible attitude, and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
Strong understanding of sales principles.
Abilityto analyze market/industry data and create clear strategies.
Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
Ability to function ata high levelof discretion and confidentiality.
Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/ or over the weekend as needed.
Travel approximately 20% of the time.
Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
At leastfive (5)years of recruitment, account management orsales-relatedexperience.
At leastfive (5)yearsof experienceina mid-seniorleadership role.
Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, and Outlook). Ability to learn workforce related case management software.

Nice To Haves

Bilingual; fluency in Spanish preferred.
Experience with customer relationship management (CRM) software highly preferred.

Responsibilities

Lead a positive, proactive, and results-oriented work culture that is innovative and representative of KRA’s values and consistent with continuous quality improvement, as well as manage, direct and coachtheBusiness Service Representative (BSR) teamon effective business outreach strategies and development of customized solutions to meet performancebenchmarks
Develop and implementbusinessservices strategic plan to ensure successful implementation of a comprehensive business servicesstrategy
Develop individualKPIperformance goals for the business servicesstaff
Oversees employer training and placements and client screening andreferrals
Establish data collection and tracking methods to track business services performance measures and customersatisfaction
Serve as a communication link between businesses and their needs and the workforce development system and itsservices
Customize business services to meet the different core issues and needs of different sectors of the regionaleconomy
Organize and participate in economic development and sector initiatives, Job Fairs, Employer informational sessions, networking events, Chamber of Commerce meetings, social activities, legislative roundtables
Conduct workshops presentations on target sectors and labor market information to single businesses, large groups, and/orjobseekers
Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships asrequested
Recruit employers of all sizes, build long-term relationships, and maintain contact with them to meet emerging and changing needs of theregion
Facilitates the connection between economic development and workforcedevelopment
Identify opportunities and strategies for improvements.