Business Services Support

JLL•Houston, TX

1d•Onsite

About The Position

As a Business Services Coordinator at JLL, you'll be the essential link between exceptional workplace experience and operational excellence. In this dynamic client-facing role, you'll combine administrative expertise with hands-on facility support to ensure our Houston workplace runs seamlessly every day. You'll serve as the welcoming first point of contact for workplace requests while providing comprehensive business support—from coordinating meetings and managing office supplies to performing light maintenance tasks like furniture assembly, minor repairs, and space reconfigurations. Your service-oriented mindset and outstanding interpersonal skills will shine as you interact with everyone from C-suite executives to vendors, creating memorable workplace experiences that reflect JLL's commitment to transforming how people work. This role is perfect for someone who thrives in a varied, fast-paced environment where no two days are exactly alike, and where your contributions directly impact the comfort, safety, and functionality of our workplace.

Requirements

High school diploma or equivalent with minimum 2 years of relevant office support or facilities experience, demonstrating proven administrative and business support capabilities ideally within facilities management or corporate environments.
Basic handyman or maintenance experience with practical skills in furniture assembly, minor repairs, and general building maintenance tasks (carpentry, light electrical, or plumbing knowledge preferred).
Exceptional customer service and communication skills with demonstrated ability to interact professionally and courteously with diverse stakeholders including C-suite executives, high-net worth individuals, and colleagues in client-facing situations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for daily administrative tasks, documentation, and business communications.
Physical capability to perform varied handyman tasks including lifting and moving furniture, climbing ladders, and working in various conditions, with manual dexterity for equipment setup and minor repair activities.
Strong organizational abilities and self-management skills with proven capacity to prioritize multiple tasks effectively, work independently, and maintain attention to detail in fast-paced environments.
Understanding of workplace health and safety requirements with commitment to identifying and escalating risks, following safety protocols, and maintaining compliance with emergency procedures and incident reporting standards.

Nice To Haves

Associate's degree or vocational certification in Facilities Management, Building Trades, or related field demonstrating formalized technical training.
Health & Safety or trade-related certifications such as First Aid, Electrical Safety, Fire Warden, or similar credentials.
Experience with work order or facility management systems (Corrigo or similar CMMS platforms) for efficient service coordination and documentation.
Previous experience in hospitality, corporate services, or workplace experience environments supporting high-level executives or delivering premium client services.
Knowledge of sustainability practices and environmental management principles applicable to corporate workplace settings.

Responsibilities

Provide comprehensive administrative support including meeting coordination, scheduling, visitor logistics, purchase order processing, and maintaining office supplies and documentation for smooth business operations.
Serve as first point of contact for workplace and facility requests, liaising with vendors and service providers to ensure timely resolution while maintaining exceptional customer service across all organizational levels.
Perform basic handyman and maintenance tasks such as furniture assembly, hanging signage, light bulb replacement, minor repairs, and supporting workspace moves and reconfigurations to maintain functional, well-presented environments.
Conduct regular facility inspections and coordinate with external vendors for specialized maintenance, promptly identifying and escalating safety issues while maintaining accurate documentation for compliance.
Support workplace experience initiatives including office event coordination, meeting room preparation, and visitor management to create welcoming, professional environments that exceed client expectations.
Follow and promote JLL's safety, sustainability, and compliance standards across all activities, supporting emergency procedures and maintaining workplace assets to high standards of functionality and appearance.
Respond proactively to changing priorities and multiple concurrent tasks with minimal supervision, identifying opportunities for operational improvements while building positive relationships with internal teams, clients, and external partners.