Business Services Assistant

Rapid City Medical Center•Rapid City, SD

2d•Onsite

About The Position

Are you an organized, detail-oriented professional with a passion for supporting healthcare operations? Rapid City Medical Center is seeking a Business Services Assistant to join our dedicated team. In this vital role, you will provide administrative, clerical, and analytical support to the Business Services department, helping ensure efficient operations across a variety of functions. As a Business Services Assistant, you'll be responsible for preparing reports, coordinating meetings, managing contracts, auditing reimbursements, updating fee schedules, and assisting with departmental needs such as onboarding and supply management. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and is looking to make a meaningful impact in healthcare administration. Who We Are Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions. We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions. Our benefits package includes health, dental, and vision insurance, 401(k) with profit sharing, life insurance, short- and long-term disability coverage, seven paid holidays plus a floating birthday, paid time off (PTO), and flexible scheduling to support important personal and family milestones.

Requirements

High school degree or equivalent.
Minimum of two years of experience working in a medical clinic or insurance environment preferred.
Administrative business office experience preferred.
Ability to multi-task and work under pressure in a deadline driven environment with changing priorities.
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers.
Strong organizational, analytical, and problem-solving skills.
Knowledge of medical terminology, medical billing, and collection practices.
Knowledge of health insurance claims processing.
Ability to read and interpret an Explanation of Benefits (EOB).
Strong customer service skills.
Basic knowledge of Microsoft Word and Excel.

Responsibilities

Prepare daily, weekly, and monthly reports as assigned.
Coordinate, support, and attend Business Services department meetings as needed.
Schedule meetings, create agendas, prepare documents to support meeting agenda, document and disperse meeting minutes, develop and execute action lists.
Maintain insurance and vendor contract repository, develop and maintain tracking system for contract terms/conditions/deliverables, and monitor/report contract renewal/termination dates.
Analyze and audit insurance payor allowable and reimbursement to ensure proper claim payment.
Coordinate, implement, and maintain quarter and annual updates to insurance fee schedules including analyzing and reporting changes and determining potential financial impact to the organization.
Coordinate, implement, and maintain annual updates to clinic fee schedule.
Support the Business Services department with new employee onboarding, reporting IT related issues, and the ordering of supplies.
Maintain patient, staff, physician, and management confidentiality.
Performs other duties as assigned.