Business Services Analyst II (Planning & Development)

Shelby County•Memphis, TN

14h

About The Position

Serves as the first point of contact for end-users and departmental liaisons regarding the use of designated information systems to coordinate processes and ensure that information systems support departmental business operational needs.

Requirements

Three (3) years of experience in a business or administrative function of which one (1) year is business data, or systems analysis
Bachelor’s degree from an accredited college or university in business administration, public administration, business information systems, information technology, management information systems, city and regional planning, or related field.
An equivalent combination of related education and/or experience.
Knowledge of various computer applications such as MS Office Suite
Knowledge of different types of databases, their applications, database programs (MS Access, SQL Server, and MySQL).
Ability to express complex technical concepts and advice effectively, both verbally and in writing.
Strong organization and analytical thinking skills
Ability to apply technical thinking and work well with people from different disciplines who have varying degrees of technical experience.
Ability to work independently and on town initiative, making informed and sensible judgements as well as working as part of a wider team.

Nice To Haves

Proficiency in related technical applications such as ArcGIS desirable.

Responsibilities

Conducts analysis, reporting, and makes recommendations for business systems, procedures, processes, or functions.
Research and benchmarks organization’s systems maintaining, collecting, and analyzing statistical information in the form of a dashboard and/or various reports.
Uses a variety of data analysis and organizational tools to uncover insights, monitor key performance indicators, and report metrics monthly to stakeholders.
Documents workflows and results of business analysis and obtains sign-off from users on specifications.
Performs analysis of department production and redesigns workflow if appropriate.
Works closely with users, customers, departments, and various stakeholders to resolve issues, and define opportunities for business process improvements.
Communicates changes, enhancements, and modifications of business requirements – verbally and through written documentation – to project managers, users, and other stakeholders so that issues and solutions are understood and deployed effectively.
Recognizes and identifies potential areas of technology and software solutions where existing services, policies, or procedures require change, or where new ones need to be developed, and make recommendations in these areas.
Provide internal and external customer support through written and verbal communications to users, institutional partners, and internal departments.
Provides training and assistance to users on various software solutions; develops, edits, and maintains training materials, technical operating procedures and standards manuals; and produces documentation and worksheets.
Performs other related duties as required or directed.