BUSINESS SERVICE SUPERVISOR - BILINGUAL

Cook County, IL•Chicago, IL

35d•Onsite

About The Position

The Business Service Supervisor, ACHN-Bilingual is responsible for providing daily oversight and optimization of registration and throughput of patients from front desk to providers of care. The Business Service Supervisor, ACHN will be responsible for clerical staffing support, registration integrity, resource management, quality assurance, denial report management, mitigation of erroneous charges and customer service throughout the ambulatory clinics.

Requirements

Associate degree in Business or related health care field from an accredited college or university
Three (3) years of front-end registration and scheduling in a clinic
Experience running reports using an electronic medical record
Proficiency using Microsoft Office (i.e., prepare presentations)
Bilingual

Nice To Haves

Bachelor's degree in business or related health care field from an accredited college or university
Experience leading, supervising, and/or managing staff
Understanding the front-end business of Revenue cycle

Responsibilities

Supervises and trains clerical staff at the Ambulatory Center
Prepares clerical staff schedules and daily assignments
Optimizes registration resources. Provides registration and scheduling support to facilitate operation efficiencies, when needed
Troubleshoots equipment malfunctions, calls for repairs, and evaluates new equipment
Generates Quality Assurance reports accuracy and integrity. Reviews, and makes correction
Adheres to HIPAA standards and complies with patient confidentiality policies for the retention of patient information, handling, distribution, or disposal of patient health information
Adheres to key performance indicators (KPI's) to meet operational goals
Assumes responsibility for maintaining competence in own professional practice and maintenance of required credentials
Attends and participates in meetings, huddles, and committees, as needed
Performs other related duties as assigned