Bilingual Account Supervisor

ABM•Taylor, TX

4d•Onsite

About The Position

The Bilingual Account Supervisor oversees cleaning operations within a designated department of an active semiconductor construction site, managing lead workers and front-line staff. This role ensures operational efficiency, meets customer service expectations, and enforces compliance with all company safety, quality, and regulatory standards. Shift: Fulltime Days Including weekends (required) Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt

Requirements

Bilingual proficiency in Spanish and English , with fluent reading, writing, and speaking abilities
Strong oral and written communication skills
Proven ability to train, lead, and develop team members effectively
High energy and a strong commitment to delivering quality service
1–2 years of experience supervising personnel in an operational setting
Flexible availability, including the ability to work holidays and weekends as needed
Ability to read and interpret safety guidelines, operating procedures, and policy manuals
Strong active listening skills and attention to detail
Proficient in Microsoft Office and other standard computer applications

Nice To Haves

Prior experience in a manufacturing or active construction environment is highly preferred
Proven ability to collaborate effectively with Korean teams, whether based in the U.S. or Korea, fostering strong cross-cultural partnerships.

Responsibilities

Lead and manage a team of cleaning personnel, including scheduling, training, and performance oversight.
Promote a safe and secure work environment while fostering employee development through ongoing training initiatives.
Direct and monitor all cleaning operations to ensure efficiency and quality standards are met within the assigned department or area.
Respond to client staffing adjustments, accommodating increases or reductions as needed.
Identify and resolve issues related to service quality and customer satisfaction.
Conduct regular inspections to verify that cleaning tasks meet established cleanliness and safety standards.
Maintain accurate documentation of work performed, including labor hours, materials used, and incident reports.
Ensure effective scheduling and time management across all cleaning activities.
Provide coaching, counseling, and disciplinary action to staff in accordance with company policies.
Build and maintain strong working relationships with clients and ABM team members.
Adhere to all safety and security protocols established by the company, clients, and regulatory agencies.
Serve as a professional role model for the team, demonstrating integrity and leadership.
Enforce company policies regarding employee conduct, issuing verbal and written warnings as necessary, and recommending progressive disciplinary actions to management.
Support departmental success by performing additional duties and responsibilities as assigned.