Fitness Center- Business Service Rep- Harahan

Ochsner Clinic Foundation • New Orleans, LA

7d • Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job customer service on accounts and collections are the main responsibilities of this position. Specific duties include but are not limited to, providing excellent customer service for our membership and employee base. Accurate and efficient data entry skills are required for this position in order to update member financial and personal information into the fitness center system. The ability to adhere to a daily deadlines; working within the Business Services Team for the achievement of customer satisfaction and solid customer relationships is required. The individual for this position has a strong work ethic, holds themselves accountable for the work volume, and the loyalty to the member base and the department. The ability to comfortably contact individual members regarding their draft declines in order to obtain payments from them via the phone or in person, as well as obtain new and updated drafting and member account updated information. Ensure all member account information is correct such as email addresses, phone numbers and physical addresses. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Time management skills with the ability to adhere to daily deadlines
• Organizational skills
• Analytical skills
• Good Judgement
• Proven experience in debt collection via phone, in person, or email.
• Experience processing payments and/or adjustments accurately, efficiently and in a timely manner.
• Collection experience
• Experience with computerized systems and Microsoft Office Applications.
• Related office or business office environment experience.

Nice To Haves

• Two years of college coursework

Responsibilities

• Performs debt collection and customer service.
• Updates member account information, both financial and personal.
• Performs daily deposit, in concert with team members of Business Services.
• Outreach to member base to update credit card information prior to monthly draft.
• Compare all new and returning members against La. State Police website for Offenders.
• Maintains collection website, inputting outstanding balances and updating payments.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED