Fitness Center Director

Arch Amenities Group•Chicago, IL

About The Position

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. Job Summary:   The Fitness Center Director is responsible for overseeing the daily operations, strategic planning, and overall management of the fitness center. This includes leadership of staff, budgeting, programming, member services, equipment maintenance, and ensuring a safe and welcoming environment for all guests, clients and members. The Director plays a key role in developing fitness and wellness programs that align with community needs and organizational goals.

Responsibilities

Develop and implement a comprehensive standard facility operations manual using Arch Amenities Group templates.
Create monthly and annual management reports outlining key statistics, daily operations, and future recommendations.
Ensure timely submission of financial reports, payroll, and all required documentation per company policy.
Establish and maintain maintenance procedures and preventive care schedules for all equipment and facilities.
Ensure secure facility access and enforce membership/guest policies.
Hire, train, supervise, and evaluate all staff across facility departments.
Maintain appropriate staffing levels and manage schedules to meet budget goals.
Conduct staff meetings and training workshops to ensure team knowledge and alignment with service standards.
Coach employees, administer performance evaluations, and handle disciplinary actions when needed.
Participate in and manage the Manager on Duty (MOD) schedule.
Create and implement marketing strategies and public relations campaigns to promote the facility, services, and programs.
Lead initiatives to drive member recruitment and retention.
Design promotional materials, flyers, and forms using provided templates.
Conduct new member orientations and facility tours.
Write press releases and articles for promotional purposes.
Conduct fitness assessments, personal training sessions, and program orientations.
Establish monthly personal training revenue goals and ensure effective promotion and tracking.
Maintain quality control of all fitness programming including personal training and group exercise.
Track facility usage and program participation to inform strategy.
Ensure excellent customer service and follow up on all guest feedback and requests.
Monitor and respond to guest concerns using comment cards and feedback tools.
Maintain safety standards and proper certifications across all staff.
Prepare incident and accident reports and escalate them per protocol.
Maintain bulletin boards and facility signage as needed.
Maintain inventory of equipment, supplies, and products.
Ensure department operates within budgetary guidelines through efficient scheduling and resource management.
Ensure compliance with all safety standards and procedures.
Perform additional duties as assigned by the Operations Director.