Business Service Center Advocate 1

TEKsystems•Indian Hill, OH

9d•$18 - $18•Onsite

About The Position

At the Business Service Center, our goal is customer delight. The BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination. Essential Functions/Responsibilities: Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners. Remain current on products, services, policies and procedures for the department. Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources. Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service. Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike. Performs a variety of additional support functions as assigned by leadership. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: 1-3 years of Customer Service experience, Basic knowledge of Word & Excel, Basic Computer Skills, 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree

Requirements

1-3 years of Customer Service experience
Basic knowledge of Word & Excel
Basic Computer Skills
1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree

Nice To Haves

Prior banking experience preferred
Prior clerical/data entry experience preferred

Responsibilities

Respond to inquiries relating to bank products and services.
Remain current on products, services, policies and procedures for the department.
Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
Escalate requests requiring additional knowledge or expertise as defined by department leadership.
Responsible for accepting incoming calls from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.
Performs a variety of additional support functions as assigned by leadership.