Mgr-Service Center 1

FedEx Freight • Hagerstown, MD

8d • $100,421 - $160,674

About The Position

Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

Requirements

• Must possess high school diploma or equivalent
• Must have one year’s experience in the transportation industry in an operations leadership role or related position
• Must be able to travel as needed
• Proven leadership and interpersonal skills
• Must be multi-task oriented and possess good organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet
• Strong communication skills (written, verbal and visual)
• Able to work in a remote location, taking self initiative without requiring immediate local supervision

Nice To Haves

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred

Responsibilities

• Lead, educate and develop employees
• Monitor education of all new employees
• Plan the daily staffing needs to ensure customers' freight is delivered and picked-up timely
• Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
• Responsible for the clean and safe working condition of the facility and equipment
• Implement company policy in all matters including hires, disciplinary issues and terminations
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
• Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Assist customers with rate quotes, claim information and setting appointments
• Review data on claims and investigate
• Organize safety teams and facilitate meetings
• Monitor actual performance data and gather information for reporting
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Benefits

• health, vision, and dental insurance
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• tuition reimbursement
• adoption assistance
• paid parental leave
• paid bereavement
• vacation (FT only)
• paid holidays (FT only)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees