Virtual - Business Sales Representative

Comcast

2d • $15 • Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for inbound telesales of Comcast services to small-to-medium business customers. Job Description Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage. HOURS for this role are Monday through Thursday 8:30am to 5pm and Saturday 8:30am to 5pm in corresponding time zone Off Friday and Sunday. Selling Comcast Business Mobile is a requirement Wireless experience strongly preferred Core Responsibilities Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services. Ensure CRM software is accurate and up to date on daily basis. Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately. Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers. Keep up-to-date on product knowledge, industry information and competitive landscape. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Selling Comcast Business Mobile is a requirement
• High School Diploma / GED
• 0-2 Years Relevant Work Experience

Nice To Haves

• Wireless experience strongly preferred

Responsibilities

• Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.
• Ensure CRM software is accurate and up to date on daily basis.
• Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.
• Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.
• Keep up-to-date on product knowledge, industry information and competitive landscape.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED