Business Review Coordinator

Facilities Management Express • Columbus, OH

1d • $65,000 - $95,000 • Remote

About The Position

Do you love building deep relationships and driving strategic growth within an existing customer base? Are you a research-driven professional who excels at uncovering hidden opportunities? Are you looking to bridge the gap between customer success and sales in a high-impact, collaborative environment? Then we’re looking for you! FMX is looking to add a Business Review Coordinator to its sales team. The Business Review Coordinator will hold ownership of the Strategic Business Review (SBR) pipeline, acting as the primary engine for account expansion. You’ll be responsible for researching customer org structures, identifying economic buyers, and coordinating closely with Customer Success and Marketing to ensure our clients are realizing maximum value. Whether you are conducting outbound outreach via Gong and LinkedIn or participating in account planning sessions, your focus will be on maintaining a consultative customer experience that reinforces our position as a vital partner. The ideal candidate is a proactive communicator who is comfortable navigating complex organizational structures and multi-stakeholder accounts. We are looking for a detail-oriented strategist who can translate product adoption gaps into meaningful business outcomes. In this role, you’ll work in a fast-paced environment where your ability to surface expansion triggers and deliver high-signal handoffs to Account Managers will directly influence our retention and growth strategies.

Requirements

• 1–3 years of SDR, BDR, or inside sales experience (B2B SaaS preferred)
• Comfortable navigating multi-stakeholder accounts
• Excellent written and verbal communication skills
• Experience supporting Account Managers or Customer Success teams
• Familiarity with expansion motions (cross-sell, upsell, renewals)
• CRM experience (Salesforce, HubSpot, etc.)
• Experience in complex or vertical SaaS environments (e.g., GovTech, EdTech, Healthcare, FinTech)

Responsibilities

• Schedule qualified Strategic Business Reviews (SBRs) for Account Managers
• Research customer org structures to identify the economic buyer and invite them to the Strategic Business Review
• Surface expansion triggers such as: New initiatives or mandates Growth in budget Contract renewals, RFP discussions, or upcoming seasonal buying cycles Product adoption gaps or under-utilized features
• Make 50+ daily outbound calls and conduct inbound and outbound outreach via phone, email, Gong, and LinkedIn Sales Navigator
• Position conversations around business outcomes, not just products
• Reinforce the value customers are already receiving while exploring additional needs
• Maintain a positive, consultative customer experience
• Deliver clean, high-signal handoffs to Account Managers
• Participate in account planning and expansion strategy sessions
• Maintain accurate activity, notes, and opportunity context in Salesforce
• Flag data issues via Asana Form
• Record all calls with Gong
• Meet or exceed monthly meeting and pipeline contribution targets
• Assess data and contact information gaps on customer accounts, discuss with leadership and submit Asana requests to the RevOps team to update information.
• Collaborate closely with: Account Management Customer Success Marketing (customer campaigns, adoption signals, and work on flows to current customers and/or nurture campaigns)

Benefits

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one all-company event a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company-sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture, and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
• Compensation: The base salary range for this position is expected to be $65,000. This position is also eligible for uncapped commission. On target earnings for this position is $95,000. 401(k) and medical / dental / vision / short and long term disability / life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed