Business Resilience Specialist

AAA Life Insurance Company • Livonia, MI

17d • Hybrid

About The Position

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Business Resilience Specialist will be responsible for building and maturing the business resilience programs – including Business Impact Assessment (BIA), Business Continuity Planning (BCP), Disaster Recovery (DR) and Crisis Management – to ensure best in class operational availability. Operating within the organization’s core values and operating principles, this role establishes robust governance structures, rigorous testing protocols, and clear recovery policies to safeguard our operations. The Specialist ensures that the company’s continuity and recovery strategies meet or exceed regulatory expectations and industry best practices. The role also works closely with cross-functional teams and all levels of management (including IT, Information Security, Facilities, Enterprise Risk Management, and Compliance) to promote a coordinated and effective approach to organizational resilience.

Requirements

• Bachelor's Degree in Business Administration, Risk Management, Information Technology or a related field.
• 5+ years experience in business continuity, disaster recovery, operational resilience or a related field.

Nice To Haves

• Experience with PowerBI
• 2+ years of project management experience.
• Disaster Recovery or Business Continuity certification

Responsibilities

• Lead the AAA Life's enterprise-wide business resilience program, including Business Impact Assessments, Business Continuity Planning, Disaster Recovery, and Crisis Management.
• Establish standardized methodologies, tools, and governance frameworks to identify critical processes, define recovery objectives, and ensure plans are current, tested, and effective.
• Partner closely with IT and business stakeholders to develop and validate disaster recovery capabilities and coordinate regulatory testing.
• Serve as the primary facilitator for crisis management, leading preparedness activities, simulations, and real incident responses.
• Ensure ongoing regulatory compliance through monitoring requirements, reporting program metrics, and engaging leadership.
• Drive training, awareness, and cross-functional coordination to embed a strong culture of resilience across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level