Business Relationship Support Specialist

Wells Fargo•Hoffman Estates, IL

23h•$66,000 - $100,000•Hybrid

About The Position

About this role: Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: Be accountable for a complex portfolio of customers Develop expertise in Inventory Finance, Equipment Finance, and Vendor Finance policies, procedures, including Background Investigation requirements Develop expertise in compliance requirements related to BSA/AML policies and procedures Identify opportunities for process improvements with the team Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leader Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Partner with sales, relationship managers, underwriters, portfolio, and financial crimes operation teams to complete onboarding of new customers and make updates for existing customers Process onboarding daily cases and manage the lifecycle to completion Submit BSA/AML and Background Investigations orders to Screenings and Investigations (S&I) team Review results of Background Investigations and make high level dispositions Maintain awareness of updates to Cornerstone Onboarding requirements Upload final documentation to document repository Support with projects and adhoc requests as needed Complete all on-line training requirements on time Research and address Data Quality Issues in support of the Financial Crimes team’s SOR Cornerstone Experience of customer engagement for document collection to satisfy KYC/BSA/AML requirements

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Nice To Haves

1+ years of banking, compliance/, regulatory, and/or KYC/BSA/AML experience.
Good client service skills
Effective organizational, multi-tasking, and prioritizing skills
Good verbal, written, and interpersonal communication skills
Ability to work effectively, as well as independently, in a team environment
Familiarity with SharePoint or quick aptitude to learn
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Must be able to frequently handle complex deals and multiple deals simultaneously, with very short deadlines
Working knowledge of BSA/AML programs including KYC, CDD, EDD, CIP, and or other related risk and regulatory disciplines
Familiarity with Cornerstone
Team oriented and comfortable operating in a rapidly changing environment
Excellent written and verbal communication skills.
Strong problem-solving skills with attention to detail & accuracy

Responsibilities

Be accountable for a complex portfolio of customers
Develop expertise in Inventory Finance, Equipment Finance, and Vendor Finance policies, procedures, including Background Investigation requirements
Develop expertise in compliance requirements related to BSA/AML policies and procedures
Identify opportunities for process improvements with the team
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leader
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Partner with sales, relationship managers, underwriters, portfolio, and financial crimes operation teams to complete onboarding of new customers and make updates for existing customers
Process onboarding daily cases and manage the lifecycle to completion
Submit BSA/AML and Background Investigations orders to Screenings and Investigations (S&I) team
Review results of Background Investigations and make high level dispositions
Maintain awareness of updates to Cornerstone Onboarding requirements
Upload final documentation to document repository
Support with projects and adhoc requests as needed
Complete all on-line training requirements on time
Research and address Data Quality Issues in support of the Financial Crimes team’s SOR Cornerstone Experience of customer engagement for document collection to satisfy KYC/BSA/AML requirements