Business Relationship Manager - LSHC MedTech
About The Position
Role: Business Relationship Manager - Life Sciences / Healthcare / MedTech Location: Chicago, IL Job Description: Proven track record in business relationship management, account management, or consulting roles. Excellent communication, stakeholder management, and negotiation skills. Ability to manage complex engagements in a global delivery model. Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred MedTech Domain Expertise Preferred Exposure & Knowledge of Digital Technologies Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity Experience with ITIL processes, service delivery governance, and SLA management Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management Roles & Responsibilities Client Engagement & Relationship Management Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels. Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities. Serve as a trusted advisor to clients on technology adoption and transformation strategies. Strategic Planning & Alignment Translate client business objectives into actionable IT strategies and roadmaps. Align TCS offerings with client goals to maximize value realization. Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI. Value Delivery & Governance Ensure delivery of agreed business outcomes and track value realization metrics. Facilitate governance meetings, manage escalations, and ensure compliance with SLAs. Drive continuous improvement initiatives across service delivery and operations. Opportunity Pursuit & Revenue Growth Identify and qualify new business opportunities within existing accounts. Collaborate with sales and solution teams to develop proposals and win strategies. Achieve revenue targets through proactive engagement and strategic deal closures. P&L Ownership & Financial Management Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization. Develop and execute account plans with clear financial targets and growth strategies. Monitor financial performance, forecast revenue, and manage budgets effectively. Drive margin improvement through operational efficiency and value-based delivery. Domain Expertise & Advisory Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity). Advise clients on regulatory compliance, risk management, and digital transformation strategies. Collaboration & Leadership Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer. Influence senior stakeholders and manage cross-functional teams in a global delivery model Qualifications: Education: BE/BTech/ME/MTech/MBA or equivalent Proven track record in business relationship management, account management, or consulting roles. Excellent communication, stakeholder management, and negotiation skills. Ability to manage complex engagements in a global delivery model. Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred MedTech Domain Expertise Preferred Exposure & Knowledge of Digital Technologies Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity Experience with ITIL processes, service delivery governance, and SLA management Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management Salary Range: $110,500 - $171,400 #LI-AD1
Requirements
- Proven track record in business relationship management, account management, or consulting roles.
- Excellent communication, stakeholder management, and negotiation skills.
- Ability to manage complex engagements in a global delivery model.
- Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred
- MedTech Domain Expertise Preferred
- Exposure & Knowledge of Digital Technologies
- Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity
- Experience with ITIL processes, service delivery governance, and SLA management
- Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
- Education: BE/BTech/ME/MTech/MBA or equivalent
Responsibilities
- Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels.
- Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities.
- Serve as a trusted advisor to clients on technology adoption and transformation strategies.
- Translate client business objectives into actionable IT strategies and roadmaps.
- Align TCS offerings with client goals to maximize value realization.
- Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.
- Ensure delivery of agreed business outcomes and track value realization metrics.
- Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.
- Drive continuous improvement initiatives across service delivery and operations.
- Identify and qualify new business opportunities within existing accounts.
- Collaborate with sales and solution teams to develop proposals and win strategies.
- Achieve revenue targets through proactive engagement and strategic deal closures.
- Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.
- Develop and execute account plans with clear financial targets and growth strategies.
- Monitor financial performance, forecast revenue, and manage budgets effectively.
- Drive margin improvement through operational efficiency and value-based delivery.
- Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity).
- Advise clients on regulatory compliance, risk management, and digital transformation strategies.
- Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.
- Influence senior stakeholders and manage cross-functional teams in a global delivery model
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
