Business Project Senior Analyst, Proclaim Plan Automation - Evernorth - Remote

The Cigna Group

17h • Remote

About The Position

The Business Project Senior Analyst works with the Plan Automation team to assist with the review of various Plan Automation inventory types; internal/external remediation projects, automation enhancement testing, etc. You will help provide process-oriented support based on inquiries from the front-line analysts and/or leads, provide root cause analysis for claim reviews, Problem Resolution Form (PRF) resolutions and high-profile account service issues.

Requirements

• High school diploma or GED; Bachelor’s degree preferred.
• 2+ years of Proclaim Plan Automation experience preferred.
• Proficient knowledge of Plan Specs, ePro, Leg tool, Proclaim Claim System required.
• Experience with Client Operations inventory management.
• Experience working with mid-level and senior management required.
• Excellent communication (oral and written) listening, and organization skills.
• Ability to work independently and meet target completion dates.
• Proficient MS Office product knowledge required, MS Word, OneNote PowerPoint; advanced proficiency with MS Excel preferred.
• Drive for results in a fast-paced environment.
• Ability to develop solid working relationships and establish a high level of credibility across functions, geographies, and lines of business required.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Serve as the lead on Proclaim Plan Automation remediation projects and system reviews.
• Support the area RMG with managing TAT on quality inspections by assisting with escalated error correction requests.
• Assist in the development of frontline analysts through effective coaching feedback and reporting analytics.
• Collaborate with management teams on process improvement initiatives.
• Effectively communicates with and influence business partners and systems personnel regarding cross-functional process enhancements.
• Foster and maintain a collaborative relationship with all matrix partners to ensure internal and external customer satisfaction and overall enterprise profitability.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED