Business Project Manager

Aflac, Incorporated

4d•$80,000 - $100,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in INSERT CITY/STATE HERE} for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

Requirements

Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, root cause analysis, and change management
Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills
Working knowledge of project development life cycle, business capabilities framework, and business process re-engineering
Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
Strong consultative skill set including problem identification, solution development, and gaining buy in of customers
Excellent presentation, oral, and written communications skills
Bachelor’s Degree in Business Administration, Statistics, Computer Science, or a related field
Six years+ of professional job related work experience in business analysis, process improvement, developing business and/or technical documentation for end-users, business process modeling/mapping, methodologies development and in leading projects with proven success
Or an equivalent combination of education and experience

Nice To Haves

Insurance Industry, especially experience with reinsurance, is a plus
Certification in at least one of the following: Project Management Professional (PMP), Lean, Six Sigma or other comparable project management/quality certification

Responsibilities

Assists business units with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement
Acts as subject matter expert investigating the needs of the business units with focus on the analysis and modeling of processes, technology and rules; makes recommendations to integrate new and existing processes, technology and rules; participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions; collects, analyzes and documents enterprise and business-unit specific rules
Develops project charter/detailed project plans/schedules; facilitates development of current and future state process maps that support the process improvement effort; Conducts initiative kickoff meetings, communicates individual roles and expectations, and ensures that all team members have the tools and training required to perform effectively
Provides work direction and general business project management to assigned initiatives, including scheduling, work assignments, and reviewing efforts to ensure the initiative meets specifications as outlined in the proposed resolution and success measures; identifies and requests needed business resources from various teams to support the business initiative
Assesses progress and variances from the project plan, gathers metrics to support variance findings, and develops and implements changes, as necessary, to ensure that the initiative/project remains within specified scope, time, cost and quality objectives, and further defines project requirements and schedules, as needed
Provides the business and technical project teams with constructive feedback pertaining to project performance; develops and maintains a productive working relationship with business sponsors, IT representatives, vendors, and key clients, including providing regular project updates
Conducts formal reviews with business sponsors at initiative/project completion to confirm acceptance and satisfaction
Assists in continual development and improvement of the business process improvement Methodologies
Assists less experienced consultants with assigned initiatives and projects
Some travel required
Performs other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being