Business Process Training Lead

Victaulic•Easton, PA

About The Position

The Process Training Lead manages the design, development, and delivery of role-based process and system training across Victaulic’s global user community. This role partners with stakeholders across manufacturing, branch operations, supply chain, sales, customer care, quality, tools and rentals, fabrication, and finance to support consistent, effective process execution. The scope of training includes Victaulic’s mission-critical Enterprise Resource Planning (ERP) processes and integrated systems, including but not limited to Infor M3, Adobe Commerce Cloud, Salesforce, and related applications. The Process Training Lead works closely with Victaulic IT and Global Process Owners (GPOs) to deliver accurate, engaging learning experiences that drive process adherence, system proficiency, skill development, and organizational performance. Using Victaulic-approved Organizational Change Management (OCM) and Learning & Development best practices, the Process Training Lead ensures users are prepared, engaged, and capable of effectively executing their roles. This position plays a key role in supporting go-live readiness and post-implementation stabilization by aligning training to business outcomes, role expectations, and behavioral adoption—not just knowledge transfer—and by ensuring training documentation remains current as processes evolve.

Requirements

5+ years of experience supporting ERP implementations in an organizational change and training capacity.
Experience with training program management and leadership of training teams in corporate environments.
Demonstrated ability to confidently seek alignment with senior leaders and diverse audiences.
Strong understanding of adult learning principles, behavioral change, and ERP competencies.
Excellent communication, interpersonal, and group management skills.
Experience with virtual facilitation platforms (Teams, etc.) and learning technologies.
Cultural awareness and experience facilitating across global audiences preferred.
Willingness to travel up to 10+% for in person training program evaluations and stakeholder engagement.
Ability to operate effectively in fast-paced, complex transformation environments and exercise sound judgment when balancing speed, quality, and readiness.
This position is not eligible for visa sponsorship.

Nice To Haves

Hands-on experience with Infor M3 and Cloud based applications preferred.

Responsibilities

Program Ownership & Governance
End to end accountability and project management for the Project Unite Training Program.
Build rapport quickly with executive leadership, vendors, establishing credibility through business acumen and instructional design expertise.
Serve as the primary training lead for Project Unite, partnering with IT, OCM, GPOs, and Workstream Leads to align training strategy with overall project timelines, readiness milestones, and governance decisions.
Identify and escalate training-related readiness risks and partner with project leadership to define mitigation plans.
Needs Analysis & Design
Conduct training needs assessment and training gap analysis for impacted users in collaboration with Victaulic Global Process Owners (GPOs) and Workstream Leads (WSLs).
Oversee the Instructional design of training materials for the Project Unite Enterprise Resource Planning (ERP) software suite, targeting end users, vendors and/or customers, with complementary learning experiences.
Define role-based learning paths that clearly articulate “what is changing,” “what is expected,” and “how success is measured” for each impacted group.
Development & Quality Assurance
Manage a team of internal and/or external training developers that will build the materials designed and provide feedback and quality assurance for the final materials.
Coach Partner with Victaulic training delivery Subject Matter Experts (SMEs) on train-the-trainer best practices that encourage participation, and authentic skills practice.
Establish training quality standards and review checkpoints to ensure accuracy, consistency, and usability across global regions.
Delivery & Facilitation
Identify and engage Victaulic Subject Matter Experts as trainers and design an effective train-the-trainer program that equips them to confidently and consistently delivers high-quality training within their functional areas.
Manage delivery of virtual, in-person, and blended learning experiences using adult learning principles and experiential methods.
Coordinate logistics for learning events, including confirmation of rosters, uploading materials to Victaulic University (LMS), technology setup for instructor-led training, and venue requirements.
Evaluate training delivery feedback and adapt facilitation approaches based on participant needs, group dynamics, and cultural contexts.
Adoption, Reinforcement & Transfer of Learning
Partner with Victaulic Subject Matter Experts, Instructional Designers and ePMO & Operational Excellence to refine program content based on delivery insights.
Partner with leaders to reinforce new behaviors post-training and support sustained adoption beyond initial rollout.
Plan spot audits to assess participant skill demonstrations and provide developmental feedback.
Measurement & Continuous Improvement
Establish metrics to evaluate training effectiveness, learner readiness, and skill proficiency.
Monitor training completion, proficiency indicators, and post-go-live feedback to assess readiness and inform continuous improvement efforts.
Conduct ongoing assessment and continuous improvement of the Project Unite Training Program.
Capability Building & Innovation
Share observations about skill gaps, emerging needs, and program effectiveness with ePMO & Operational Excellence and workstream leadership.
Contribute insights from delivery experience to inform program redesign and measurement strategies.
Oversee execution plan to support participants' transfer of learning back to the workplace through action planning and follow-up.
Customize examples, case studies, and application exercises to reflect participants' business challenges and regional contexts.
Stay current with technical training techniques, adult learning research, and business user development trends.
Work with Victaulic and software vendor centers of excellence to remain current of the latest software update and training improvement opportunities.
Seek out new methods and approaches to enhance end user engagement and learning transfer.
Conduct assessment and continuous improvement of the Project Unite Training Program.