Business Process Specialist III

Essential Utilities, Inc.

About The Position

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Are you looking for a fantastic career at Essential Utilities? We have an outstanding opportunity for a Business Process Specialist III in the Bryn Mawr, PA area!

Requirements

Bachelor’s degree required
A minimum of two years general business operations experience.
Strong proficiency in MS Office, particularly Excel (ex: pivot tables, charts, graphs, V-LookUp)
Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers
Strong analytical and problem-solving skills.
Ability to work in a fast-paced, collaborative, and deadline driven environment
A team player; able to work effectively in a team fostered environment

Responsibilities

Conduct methodical investigation, analysis, and review of operational processes, systems, and workflows.
Document current and future state processes, ensuring clarity and compliance with organizational standards.
Develop and maintain presentations and reports for internal and external stakeholders (e.g., PUC settlement reporting, rate case customer reporting, yearly metric reviews).
Create and update policies, procedures, and training manuals for back-office operations.
Develop QA programs to monitor compliance and performance.
Recommend and implement changes to existing procedures to improve efficiency and effectiveness.
Act as liaison with technology teams to define and implement solutions with long-term impact.
Perform collection analysis and state-level overviews.
Manage Banner data cleanup and serve as a Banner system expert across all areas.
Assists with other tasks or projects as assigned.