Business Process Specialist II

Essential Utilities, Inc.

About The Position

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. JOB SUMMARY This person will act as the subject matter expert on analyses of economic and business processes to support the reporting and budgeting needs of Peoples and the various field operation departments.

Requirements

Knowledge of company policies, practices, business practices of gas operations.
Advanced knowledge of Excel, SAP, and operations related software and database systems.
Process design and statistical analysis skills
Exceptional analytical skills with ability to extract data from numerous operational systems.
Strong planning, writing, and data management skills; detail oriented.
Independent worker/well organized/quick learner
Exceptional communications skills, including written, verbal, and interpersonal relationships.
Minimum of 5 years analytical experience (additional experience may qualify candidates to be brought in at higher level)
Demonstrated ability to interpret, summarize, and relate complex data and information.
Demonstrated ability to communicate effectively with all levels internal and external to an organization.
Valid driver's license

Nice To Haves

Bachelor's degree in Business or related field preferred.

Responsibilities

Oversee, develop, and effectively apply standard methodology, templates, and tools for business process/fiscal performance tracking and reporting.
Define, develop and automate reports on numerous performance metrics; analyze and recommend data collection process improvements to these metrics; and ensure data integrity as it relates to data collection, reporting, and analytics.
Work independently with finance and business unit management to prepare, analyze, and develop annual O&M budget; report and maintain fiscal controls after budget development; report on Capital budget status.
Use statistical methods, process design standards and best practices to assist management in making process change recommendations.
Develop cost/allocation, cost/benefit programs to support the development of business strategies.
Prepare, analyze, and present financial case studies for existing business processes.
Liaison with IT for the implementation and/or change in automated methods and systems to track workflow and performance.
Develop and communicate business cases to support process change recommendations.
Audit existing business processes; identify and analyze areas of inconsistency and process inadequacies; recommend changes to internal process controls and/or standards/specifications in order to create more efficient and economical operations.
Take leadership role representing Gas Operations when working across departments and cross functional teams in the development and control of PNG business processes.
Consulting and analysis on the O&M & Capital Budget