Business Process Reengineering Analyst

The Travel Corporation (TTC)•Cypress, CA

22d•$70,000 - $90,000

About The Position

The Business Process Reengineering Analyst is a key member of TTC Tour Brands’ Strategic Business Solutions team and plays a vital role in delivering our Value Creation Plan (VCP) and ongoing business process improvement. This role is responsible for analyzing, designing, and optimizing cross-functional business processes that improve efficiency, scalability, and commercial outcomes. By uncovering pain points, defining future-state workflows, and supporting implementation, this role ensures that our operating model and platforms enable the next generation of guest, trade, and internal experiences. This position is ideal for a highly analytical, detail-oriented professional with strong facilitation and collaboration skills who thrives in a transformation-focused environment.

Requirements

Experience in process improvement, reengineering, or business analysis across multiple business domains.
Proven ability to analyze and optimize complex workflows across departments, not just within a single function.
Strong proficiency in process mapping tools and techniques (e.g., Visio, Lucidchart, Miro).
Excellent facilitation and communication skills, with the ability to lead workshops and engage stakeholders at all levels.
Experience supporting large-scale transformation programs is preferred.
Certifications such as Lean Six Sigma, CBAP, or BPMN are a plus.

Responsibilities

Lead discovery and documentation of current-state business processes across functions (e.g., Sales, Marketing, Contact Center, Product, Finance).
Conduct root cause analysis to uncover inefficiencies, bottlenecks, or redundancies and identify automation or system enhancement opportunities.
Collaborate with stakeholders to co-design future-state workflows that support transformation initiatives and commercial objectives.
Translate business needs into structured requirements, user stories, or process documentation to guide technology or operational changes.
Partner with cross-functional teams to ensure alignment between solution design and frontline/user experience.
Contribute to the development of operational SOPs and training documentation to support consistent rollout and adoption.
Work closely with Business Champions, Project Managers, Change and Communications leads, and Technical teams to ensure new processes are feasible and effectively implemented.
Support pilot rollouts and UAT testing by validating process effectiveness and ease of execution.
Ensure end-user feedback is collected and used to refine process designs post-launch.
Identify post-implementation optimization opportunities based on usage patterns, performance data, and stakeholder input.
Contribute to a culture of continuous improvement by championing enterprise-wide process visibility and consistency.
Ensure that improvements remain aligned to the evolving needs of the VCP and global operating model.