Business Process Mapping Tech Writer

Unity Health Insurance • Madison, WI

50d • $60,100 - $75,200 • Remote

About The Position

Come Find Your Spark at Quartz! Join our Consulting Analytics Team as a Business Process Mapping Tech Writer. This position will maintain processes/procedures, process maps, job aids, data definitions, SharePoint libraries, and workflows, using industry standard techniques. This role will write, edit, and review documentation and report specifications. The Business Process Mapping Tech Writer will collaborate to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. This position will provide insight and support the development and implementation of business initiatives, systems, and/or processes to a desired future state.

Requirements

• Bachelor's degree with 2+ years of experience in consulting, project management, data analytics, operations, or related field
• OR associate degree with 5+ years of experience in consulting, project management, data analytics, operations, or related field
• OR high school diploma, with 8+ years of experience in consulting, project management, data analytics, operations, or related field
• Expert in interpretation of health insurance content with adeptness in ability to translate for appropriate audience and develop content that provokes engagement
• Knowledge of compliance regulations, requirements, and guidance associated with health insurance regulatory preparation and submissions
• Ability to find and correct errors in spelling, punctuation, grammar consistently while providing clarity and accuracy
• Knowledge of word processing, flow diagrams, and spreadsheets
• Excellent knowledge of software programs in Windows environment, Microsoft Suite, and Adobe Illustrator
• Extensive experience working with collaborative, cross-functional teams, including project management experience
• Fluent in health insurance language
• Ability to prepare and interpret complex information and make it easy to understand for customers
• Ability to collaborate with individuals at all levels of the organization to gather information, advise on communication strategies & written communications
• candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Nice To Haves

• Experience in process improvement, change management, meeting facilitation, and collaboration software (SharePoint, teams, etc.)

Responsibilities

• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of -
• How current processes impact business operations,
• Mapping current state against future state processes,
• Identifying the operational impact of requirements on upstream and downstream solution components,
• Providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes,
• Identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Consults to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by -
• Identifying and ensuring representation and inclusion of appropriate stakeholders,
• Building rapport and partnerships with stakeholder teams, third party vendors, and senior management,
• Working with stakeholders to develop goals and set the prioritization of deliverables,
• Identifying and escalating tough stakeholder issues while maintaining an independent perspective,
• Preparing presentations and reports, and leading or facilitating team meetings.

Benefits

• High Impact, Cross-Functional Influence: Opportunity to work across departments and at multiple levels of the organization, giving team members a seat at the table in shaping strategic business initiatives.
• Blend of Strategy, Data, and Change Leadership: This position integrates strategic planning, operational execution, and data-driven decision-making.
• Emphasis on Innovation: Supports continuous learning through involvement in organizational development initiatives, industry conferences, and internal innovation efforts.
• Starting salary range is based upon skills and experience: $60,100 - $75,200 plus robust benefits package.
• We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities