Business Process Improvement Analyst

Amazon•Austin, TX

23h

About The Position

Responsible for driving and facilitating Business Process Improvement initiatives, analyses, and recommendations across stores, regions, functions, and operations. Serves as an internal consultant to the organization, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas in need of assessment / improvement. Reviews and evaluates new or improved business and management practices for application to company programs or operations. Creates business case for proposed process or operational changes. In collaboration with leadership, develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and facilitates processes for their implementation. Acts as subject matter expert regarding process improvement analyses and initiatives.

Requirements

Strong understanding and proven ability to apply standard and some advanced BPI methodologies and tools.
Advanced statistics background.
Advanced ability to identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and other business-focused factors.
Assesses how systems and processes impact the effectiveness and efficiency of internal operations.
Communicates structured information in a clear, concise, and organized fashion.
Collaborates with others to achieve objectives and ensure information flow.
Effectively present information and respond to questions in both one-on-one situations and group meetings.
Participates in cross-functional projects and provides senior-level support to team.
Impacts overall team effectiveness.
May provide informal support to less experienced Team Members.
Builds and nurtures relationships with senior-level stakeholders and leaders.
Applies analytical skills to evaluate and interpret complex situations.
Presents problem analysis and recommended solutions in a creative and logical manner.
Handles a diverse range of issues requiring evaluation of a variety of factors, including business trends.
Analyzes complex and ambiguous problems.
Identifies opportunities for process and procedural enhancements to drive efficiency and improve service levels.
Understands the trends and emerging challenges facing the customer base, market, and industry.
Applies business and project understanding to focus project / team efforts.
Demonstrates excellent knowledge of the WFM product mix, supply base, and retail operations.
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams

Nice To Haves

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Responsibilities

Provides BPI support across organizational units and/or for large integrated processes or functions.
Works throughout the organization to identify change targets with potentially significant business impact; target areas may include:  Store Operations,  Information Systems,  Supply Chain,  Vendor / Supplier Management,  Customer experience.
Works on complex business problems that may include multiple functions and/or diverse technologies.
Gathers and documents requirements for initiative design and associated project management.
Provides leadership to cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting.
Ensures business processes are analyzed from multiple aspects, including inputs, outputs, user and customer experience.
Leads in the identification and analysis of high impact change targets.
Engages with process owners / stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches.
Supports process improvement implementation through education, training, or facilitation as required.
Follows up to identify successes, areas for improvement, and lessons learned.