Business Process Engineer - Institutional Portfolio Management

Western Governors University•Salt Lake City, UT

4d•Onsite

About The Position

Are you passionate about building a better future for students and communities? At WGU, we’re committed to expanding access to higher education through innovative, competency-based programs—and we need talented professionals to help us optimize the systems and processes that make this possible. As a Business Process Engineer, you’ll play a key role in driving efficiency, clarity, and continuous improvement across the university. About the Institutional Portfolio Management (IPM) Department The IPM department is part of the CFO org and is responsible for driving strategic execution and transformation across the WGU System. We manage portfolios of enterprise initiatives that align with WGU’s 5-Year Strategic Plan—connecting strategy to action. Our work enables leaders to execute bold, system-wide change by: Designing innovative business processes that improve productivity and scale. Building enterprise capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development. Identifying and mitigating enterprise risks while driving cost efficiency and waste reduction. We’re not just a tactical function—we’re strategic enablers, trusted advisors and transformation partners. About the Business Process Engineering (BPE) Team The Business Process Engineering team is redefining operational excellence and future proofing how we innovate at WGU. Our mission is to transform how the institution operates, end to end, so we can better serve our students and empower our people. Every project we lead directly enhances the student and employee experience—driving innovation, clarity, and sustainable growth across the institution. We deliver measurable outcomes by: Optimizing enterprise operations to improve productivity, scalability, and student outcomes. Engineering processes that enable growth, innovation, and operational efficiency across all institutional functions. Architecting a robust business process ecosystem framework in order to evolve WGU's BPM maturity to the next level. The Role: Business Process Engineer As a Business Process Engineer, you’ll design, analyze, and implement institutional business processes to support growth, service levels, and cost performance across WGU. You’ll identify areas for improvement, propose solutions, and drive continuous improvement initiatives in collaboration with cross-functional teams. Your work will help streamline workflows, enhance efficiency, and ensure alignment with WGU’s strategic goals.

Requirements

Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field.
1 year of experience in business process engineering, improvement, or continuous improvement roles.

Nice To Haves

Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field.
Six Sigma Yellow Belt or Green Belt certification
Lean Bronze certification
2 years of professional experience in a technical/engineering background
2 years of experience with Lean & Six Sigma methodologies/tools in business process optimization

Responsibilities

Analyze and document business processes to identify inefficiencies and opportunities for improvement
Suggest and implement process improvements based on data-driven insights and stakeholder feedback
Develop and implement standard operating procedures, best practices, and guidelines
Collaborate with cross-functional teams to execute process changes and ensure smooth implementation
Use Lean and Six Sigma tools to drive process optimization and coach others in their application