Business Process Documentation Analyst

Trident Trust Co • Cleveland, OH

51d

About The Position

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.
THE ROLE
We are seeking an experienced Business Process Documentation Analyst to join our team in Panama.

Requirements

• Proven experience in technical writing, preferably in policy and procedure development and strong knowledge of SharePoint administration
• Native English speaker. If English is not their first language (preferable) then the standard of English as a second language will need to be excellent
• Excellent written communication skills with attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Compliance/governance knowledge would be very valuable.
• Process mapping experience in corporate environments.

Responsibilities

• Draft, edit, and update policies and procedures to align with organizational standards and regulatory requirements across the Region.
• Collaborate with department heads and subject matter experts to ensure accuracy and clarity of content.
• Maintain consistency in tone, flow, format, and compliance across all documentation.
• Act as the primary point of contact for policy and procedure-related queries.
• Facilitate reviews and approvals by coordinating with relevant stakeholders as needed.
• Communicate updates and changes effectively across offices.
• Act as the primary resource for managing the regional SharePoint document library.
• Ensure proper document categorization, version control, and user access permissions.
• Assist with queries related to document storage and retrieval.
• Monitor and enforce adherence to document control standards.
• Support audits by providing accurate and up-to-date documentation.
• Identify opportunities to streamline documentation processes.
• Implement best practices for document lifecycle management.

Benefits

• An attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.
• The successful candidate will benefit from an excellent career growth opportunity working with a multi-jurisdictional player in the financial services sector.
• Trident offers employees the opportunity to enhance their technical knowledge and experience through both on-the-job and formal training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed