Business Process Consultant - ServiceNow
About The Position
We are a leading ServiceNow partner dedicated to helping organizations transform their business operations through innovative digital workflows and solutions. Our team of experts works closely with clients to identify opportunities, implement best practices, and maximize the value of their ServiceNow investment. We are seeking an experienced Business Process Analyst to join our growing team. In this role, you will serve as the bridge between our clients' business needs and ServiceNow's technical capabilities. You will analyze current business processes, identify improvement opportunities, and design optimized workflows within the ServiceNow platform.
Requirements
- Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
- Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
- Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
- Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
- Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
- Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
- Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
- Proficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.)
- Experience with process mapping tools (Visio, Lucidchart, etc.)
- Understanding of workflow automation and integration concepts
- Knowledge of project management methodologies
- Familiarity with data analysis and reporting tools
- Completed Bachelor’s Degree or relevant work experience
- 3+ years of experience in business process analysis, preferably in IT service management
- Strong understanding of ITIL framework and IT service management principles
- Experience with process improvement methodologies (Lean, Six Sigma)
- Willingness to travel occasionally
Nice To Haves
- ServiceNow certification (Certified System Administrator or higher) preferred
Responsibilities
- Conduct a thorough analysis of clients' existing business processes and workflows
- Facilitate discovery workshops and requirements gathering sessions with stakeholders
- Translate business requirements into functional specifications for ServiceNow implementation
- Design process flows and workflow diagrams using industry-standard tools
- Identify process improvement opportunities to enhance efficiency and effectiveness
- Develop detailed documentation of current and future state processes
- Collaborate with technical teams to ensure proper implementation of designed solutions
- Provide guidance on ServiceNow best practices and platform capabilities
- Support user acceptance testing and process validation
- Deliver training to end users on new processes and ServiceNow functionality
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
