Business Process Analyst
About The Position
Key Responsibilities: System Administration & Support: Oversee multiple systems, ensure data integrity, and manage updates to maintain operational excellence Process Optimization & Automation: Analyze end-to-end workflows, identify bottlenecks, and implement improvements using automation tools and standardized procedures (SOPs) Project Support: Contribute to process improvement projects, assist with PM activities, and ensure timely delivery of initiatives Market & Data Analysis: Conduct benchmarking and extract insights to inform strategic decisions and identify growth opportunities UX/UI & Adoption: Apply design thinking principles to enhance usability and adoption of digital tools Reporting & Communication: Develop dashboards and reports using Power BI, Asana, and SharePoint; consolidate results and communicate next steps to leadership
Requirements
- Analytical & Documentation: Ability to collect, organize, and analyze metrics; document processes and SOPs with precision
- Process & Continuous Improvement: Familiarity with Lean, Six Sigma, or similar methodologies
- Digital & Data Proficiency: Knowledge of Sales Layer, Salesforce, HubSpot, Power BI, and workflow automation tools
- UX/UI & Design Thinking: Understanding of user experience principles and design-thinking methodology for problem-solving
- Change Management & Collaboration: Ability to influence and communicate effectively across diverse teams
- Communication Skills: Ability to thrive in multicultural environments
- Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems/IT, or a related field
- 2–5+ years in process improvement, data analysis, and digital tool adoption
Nice To Haves
- Knowledge in UX/UI or workflow automation tools
Responsibilities
- Oversee multiple systems, ensure data integrity, and manage updates to maintain operational excellence
- Analyze end-to-end workflows, identify bottlenecks, and implement improvements using automation tools and standardized procedures (SOPs)
- Contribute to process improvement projects, assist with PM activities, and ensure timely delivery of initiatives
- Conduct benchmarking and extract insights to inform strategic decisions and identify growth opportunities
- Apply design thinking principles to enhance usability and adoption of digital tools
- Develop dashboards and reports using Power BI, Asana, and SharePoint; consolidate results and communicate next steps to leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
