Business Process Analyst

Flock Safety

1d•$80,000 - $100,000•Remote

About The Position

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Business Process Analyst will report directly to the Manager, Business Process and work directly with several stakeholders throughout the business. We are seeking a Business Process Analyst focused on Quote to Cash processes to drive enhancements and projects that streamline quoting, contracting, billing, and revenue operations. The candidate will collaborate with stakeholders across Sales, Finance, Accounting, and IT Applications to design and deliver scalable system solutions that improve efficiency and data integrity across the organization. As a Business Process Analyst, you will partner with Stakeholders and Project Managers to translate business needs into actionable system requirements, supporting initiatives that span multiple departments and tools, including Salesforce Sales Cloud, CPQ, and Billing You’ll manage requirements gathering, documentation, and testing, ensuring solutions are delivered with quality and aligned to business goals. The ideal candidate is a detail-oriented analyst with strong communication skills, a deep curiosity for understanding how systems and processes connect, and a drive to deliver high-impact, scalable solutions in a dynamic environment.

Requirements

2+ years of experience driving operational efficiency through business analysis, process improvement, deal lifecycle support, revenue operations, or cross-functional systems management – ideally in a high-growth SaaS or startup environment
Proven experience supporting Quote to Cash processes, including Salesforce, CPQ, Billing, and UAT
Demonstrated ability to translate business needs into documented business requirements
Strong facilitation skills for current/future state process mapping, gap analysis, and requirements workshops
Experience with JIRA, Salesforce Cases, or any other ticketing queue system
Experience working with cross-functional teams to assess and prioritize operational or system improvements to drive efficiency and business impact
Strong analytical and problem-solving skills with a keen attention to detail and data accuracy

Responsibilities

Analyze business processes and identify areas for automation or improvement in collaboration with various teams
Develop business cases and ROI analyses for proposed systems and process improvements
Document and maintain a repository of Quote to Cash business rules and process flows
Translate business processes into systematic flows and maps
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment

Benefits

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
Flock Safety Stock Options