Business Process Analyst - Navitas

Navitas Credit Corp.•Jacksonville, FL

11d

About The Position

Navitas is seeking a highly skilled Business Process Analyst to support enterprise‑wide process improvement efforts across Navitas Credit Corp., a United Community Company. This role plays a critical part in helping the organization understand how work gets done today — and how it should get done tomorrow — by partnering with business leaders, IT, and transformation teams to drive efficiency, scalability, and operational excellence. This is a business‑facing, enterprise‑level analyst role offering the opportunity to shape how processes are designed, measured, and improved across sales, credit, operations, servicing, finance, compliance, and more.

Requirements

3–7+ years of experience in business analysis, process improvement, or related roles.
Bachelor’s degree or equivalent professional experience.
Strong analytical and problem‑solving skills.
Excellent stakeholder interviewing and facilitation capabilities.
Clear and effective written and verbal communication skills.
Comfort working across multiple departments, teams, and systems.
Highly organized, adaptable, and able to thrive amid ambiguity.
Experience presenting to senior leadership.
Strong understanding of business process modeling and SDLC concepts.
Experience partnering with IT teams on system initiatives.

Nice To Haves

Experience in equipment finance preferred.
Salesforce experience preferred.
Professional certifications such as CBAP, PMI‑PBA, Lean Six Sigma, or PMP are a plus.

Responsibilities

Business Process Analysis & Discovery
Partner with stakeholders to interview, observe, and analyze end‑to‑end processes across departments.
Document current‑state workflows, identifying inefficiencies, risks, pain points, and breakdowns.
Facilitate workshops to define future‑state processes aligned to strategic business goals.
Translate complex operations into clear process maps and documentation.
Identify opportunities for standardization, automation, and optimization across systems and teams.
Business & IT Liaison
Serve as a trusted intermediary between business teams and development resources.
Translate business challenges into well‑defined requirements and use cases.
Provide context, clarity, and functional insight to IT, Salesforce teams, and other technology partners.
Ensure strong alignment between solutions, process design, and enterprise objectives.
Requirements & Solution Definition
Lead requirements gathering for initiatives of varying scope and complexity.
Assist in building business cases and conducting impact analyses.
Identify risks, assumptions, and constraints early and proactively.
Ensure proposed solutions address root causes rather than surface‑level symptoms.
Executive Communication & Presentation
Prepare polished, executive‑ready summaries and presentations.
Present findings, recommendations, and trade‑offs to senior leadership.
Support informed decision‑making through clear, structured analysis.
Project & Initiative Support
Support project planning, scope definition, and milestone tracking.
Partner with project managers to ensure requirements are understood and delivered as intended.
Track risks, dependencies, and action items.
Support change management, communication, and adoption efforts.