Business Process Analyst, Business Insurance

Marsh McLennan • Tampa, FL

3d • Remote

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Process Analyst, Business Insurance (BI) at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Business Process Analyst, BI you will be an expert in client service processes. You will work with various applications, including our agency management system and related platforms. You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems. As the Business Process Analyst, BI you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.

Requirements

• Understanding of the insurance brokerage business with 3+ years of experience in business insurance
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• 3+ years of experience in a business process or similar role
• Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio

Nice To Haves

• Experience with reporting, custom or third-party solutions that interact with an agency management system
• Experience building and/or delivering training programs
• Experience creating and maintaining procedure documentation

Responsibilities

• Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
• Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work, but some travel will be required
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs as well as employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed