Business Process Analyst 1- 20022425
About The Position
The first level class possesses working knowledge of business process analysis methods and under immediate supervision receives instruction/training in user and technical documentation, project, process and resource planning Develops and coordinates technical documentation preparation and distribution for processes, projects and procedures (e.g., gathers and develops information needs and functional requirements from technical subject matter experts, stakeholders, business owners, customers and management) Gathers IT and service requirements using interviews, documents, requirements workshops, surveys, site visits, business process descriptions, cases, scenarios, business requirements, gap analysis, task and workflow analysis and documents Develops fundamental IT processes and recommends and/or creates Information Technology Standard Operating Procedures (SOP), Method of Procedure (MOP) policy, process flows, flowcharts and RACI for implementation and support of information technology solutions Synthesizes organizational and project information Requires the ability to use proficiently all tools necessary to perform the position such as diagraming tools and project software Supports all BITS units in the development, management and operation of service tools, applications and systems or components Gathers technical data, configures and tests systems and applications to provide baseline documentation Ensures agency policy, compliance and security requirements are met and provides reports to management and peers Provides support and develops documentation for BITS team during operational events and/or CIM Works on special projects and/or committees assigned
Requirements
- 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
- Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
- Or completion of undergraduate core program in computer science, information systems, or business administration; 12 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
- Or equivalent of minimum class qualifications for employment noted above.
- Job Skills: Information Technology
Responsibilities
- Develops and coordinates technical documentation preparation and distribution for processes, projects and procedures
- Gathers IT and service requirements
- Develops fundamental IT processes and recommends and/or creates Information Technology Standard Operating Procedures (SOP), Method of Procedure (MOP) policy, process flows, flowcharts and RACI
- Synthesizes organizational and project information
- Supports all BITS units in the development, management and operation of service tools, applications and systems or components
- Gathers technical data, configures and tests systems and applications to provide baseline documentation
- Ensures agency policy, compliance and security requirements are met and provides reports to management and peers
- Provides support and develops documentation for BITS team during operational events and/or CIM
- Works on special projects and/or committees assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
Number of Employees
1-10 employees
