Business Payments Sr. Product Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies. This role will be a Senior individual contributor responsible for setting and executing Payments product strategy within Business Banking. This role serves as a strategic leader across core payments products, with deep expertise in Wire, ACH, Zelle, and real‑time payments, and requires strong partnership with cross‑functional teams to drive growth, manage risk, and deliver scalable solutions. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

Demonstrated strategic planning/product management skills
Strong analytical skills with breadth of view
Negotiation skills and stakeholder management skills across senior‑level internal and external partners
7+ years of relevant experience payments, banking, or financial technology
Proven experience in product management and strategic planning within financial services, with a focus on payments products
Deep understanding of payments operations, controls, forecasting, and performance measurement
Ability to synthesize complex data into actionable insights and recommendations

Nice To Haves

experience in online banking platform
Collaboration
Executive Presence
Oral Communications
Presentation Skills
Problem Solving
Attention to Detail
Continuous Improvement
Influence
Product Management
Strategic Thinking
Innovative Thinking
Market Analysis
Process Management
Reporting

Responsibilities

Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
Manages risk through implementing and monitoring effective controls in partnership with key support partners
Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
Develops and influences product strategy, driving products to provide comprehensive solutions across the bank
Serve as the strategic lead for Business Banking Payments products, driving product vision, roadmap development, and execution across Wire, ACH, Zelle, and related payment capabilities.
Act as primary Product Owner for payments platforms, partnering closely with internal teams (Digital, Technology, Fraud, Sales, Operations, AML, Risk) and external network partners to ensure alignment, governance, and unified delivery.
Lead growth strategy for Zelle, identifying and advancing innovation opportunities including QR Code enablement, expanded user access (e.g., sub‑users), invoicing use cases, and enhanced record‑keeping features.
Represent Small Business Deposits as the Payments subject‑matter expert for Zelle, Real‑Time Payments, and Wire network initiatives, including rule changes, compliance assessments, attestations, and regulatory alignment.
Partner with risk, legal, and compliance teams to ensure all payments initiatives adhere to enterprise standards and regulatory requirements while supporting business objectives.
Conduct strategic opportunity assessments for Business Payments initiatives, translating customer and market insights into data‑driven business cases and investment recommendations.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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