Business Operations Sr. Analyst
About The Position
At Guidehouse, we are expanding our team in San Antonio, offering diverse career opportunities for individuals at all stages of their professional journey. From recent graduates to seasoned professionals, we welcome a range of talent to join us as we grow. As an organization, we are experiencing exponential growth, driven by our inclusive culture and desire to see all succeed! We are proud to be recognized as a Military Friendly® Employer for the fifth year in a row, listed among the 2024 Military Spouse Friendly® Employers, and Great Places to Work certified. We would like to invite you to apply to this role for consideration for current and future opportunities! We offer exciting opportunities for people with the right skillsets to gain employment with our rapidly growing firm. This position will be based in our San Antonio, TX office. 9904 Westover Place, San Antonio, TX 78251 Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. The Business Operations Analyst provides engagement support across a wide range of activities. Working with engagement leadership, this individual can expect to provide support in some, or all of the following areas: Customer Contact Center Support engagements internal / external compliance requirements. Track / report on program KPIs and metrics. Support onboarding / offboarding efforts. Perform document management activities. Provide resource management support. Support various segments of a program’s operations.
Requirements
- Requires a high school diploma and 5+ years of prior relevant experience; some roles may require a university degree, vocational or technical education (Relevant experience may be substituted for formal education)
- Experience with O365 tools.
- Prior experience in business operations performing document management, tracking metrics, or resource management
Nice To Haves
- Excellent communication and interpersonal skills.
- Bachelor’s Degree
- Knowledge of business operations activities within consulting engagements Ability to work accurately with numerical detail; to analyze, consolidate, and interpret data
Responsibilities
- Customer Contact Center Support engagements internal / external compliance requirements.
- Track / report on program KPIs and metrics.
- Support onboarding / offboarding efforts.
- Perform document management activities.
- Provide resource management support.
- Support various segments of a program’s operations.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
