Business Operations Specialist

Gartner • Irving, TX

1d • $56,000 - $78,000 • Hybrid

About The Position

The Business Operations Specialist plays a critical role in Gartner’s Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner’s commitment to ethical business practices. Key Responsibilities: Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis

Requirements

• 3-5 years of experience in legal operations, compliance, or related roles
• Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
• Strong communicator with the ability to present complex information clearly in written and verbal form
• Proven ability to identify, implement, and clearly document processes and related improvements
• Results-oriented, with a proactive and solutions-focused mindset
• Agile and adaptable in a fast-paced, evolving environment
• Ethical and objective in handling sensitive and confidential information
• Collaborative and innovative, with a passion for continuous improvement
• Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment
• Skilled in prioritization, problem-solving, and critical listening
• High attention to detail and ability to manage multiple priorities in a dynamic environment

Responsibilities

• Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
• Manage legal billing operations, including invoices and vendor onboarding
• Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT
• Build and maintain strong relationships with Outside Counsel partners and other legal vendors
• Ensure alignment with preferred vendor guidelines to optimize external spending
• Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
• Triage and prioritize incoming requests using multiple dashboards and intake queues
• Ensure timely resolution and high-quality service to key stakeholders
• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
• Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities
• Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
• Support onboarding and mentorship of new L&C team members
• Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
• Exhibit an innovative and growth mindset when executing responsibilities
• Bring new ideas to Operations leadership on a consistent basis

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is 56,000 USD - 78,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed