Business Operations Specialist

American Red Cross • Harrisburg, PA

11d • Onsite

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good!
We are seeking a Business Operations Specialist for our Harrisburg, PA office supporting the American Red Cross Greater Pennsylvania Region . Position is full time working in the office. No relocation is offered for this position.
WHAT YOU NEED TO KNOW (Job Overview): The Business Operations Specialist will lead the daily operation of support services and business office operations for regional administrative functions. Support budget monitoring, daily finance transactions, local vendor relationships, facilities management, fleet management, Human Resources, Information Technology, and records/reports. Provide support, development and/or leadership guidance to all volunteers. Specific duties: will serve as Office Manager handling frontline duties (phones/customers); invoicing; financial gift processing; fleet maintenance; supporting the Executive Director and Board of Directors; supply ordering.
WHERE YOUR CAREER IS A FORCE FOR GOOD: Monitor budget and expenditure, approve procurement transactions, prepare forecasts, and ensure programs are executed within budget. Maintain, and distribute operational processes and procedures and ensure adherence. Provide guidance for grant reporting and respond to requests for information and/or documentation, delegating to volunteers as appropriate. Support coordination of activities of the facility, establish work procedures, approve all maintenance, develop relationship with new vendors, analyze data to inform future decisions, plan for real estate transactions, achieve objectives set forward by management, and meet with other divisions to discuss shared services. Provide training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well-coordinated with the strategic business goals. Analyze fleet inventory records, training, maintenance, and management of the fleet and personnel. Support planning and preparation for events including the training volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol. Train staff in use of business software application systems and support the escalation for regional phone and computer issues.

Requirements

• High School or equivalent required.
• Minimum 5 years of financial or facilities business operations/administrative experience in community organizations, government agencies, non-profit, business or equivalent combination of education and related experience required.
• Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations.
• Excellent organizational skills and ability to work with attention to detail.
• Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders.
• Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Strong knowledge of federal, state and local employment laws.
• Ability to work on a team.
• Travel is required throughout the Region with some travel outside of Region.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Nice To Haves

• Associate’s degree in Accounting, Business or Public Administration preferred.
• Experience working effectively with volunteers and board members preferred.

Responsibilities

• Monitor budget and expenditure, approve procurement transactions, prepare forecasts, and ensure programs are executed within budget.
• Maintain, and distribute operational processes and procedures and ensure adherence.
• Provide guidance for grant reporting and respond to requests for information and/or documentation, delegating to volunteers as appropriate.
• Support coordination of activities of the facility, establish work procedures, approve all maintenance, develop relationship with new vendors, analyze data to inform future decisions, plan for real estate transactions, achieve objectives set forward by management, and meet with other divisions to discuss shared services.
• Provide training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well-coordinated with the strategic business goals.
• Analyze fleet inventory records, training, maintenance, and management of the fleet and personnel.
• Support planning and preparation for events including the training volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.
• Train staff in use of business software application systems and support the escalation for regional phone and computer issues.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 9 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED