Business Operations Specialist, MSA

Clario

About The Position

The Business Operations Specialist partners closely with Medical & Scientific Affairs (MSA) leadership to coordinate business development activities, enhance operational processes, and support revenue-driving initiatives across therapeutic areas and functional groups. This role requires strong organization, relationship‑building, and cross-functional collaboration to deliver high-quality operational support and continuous process improvement.

Requirements

Associate degree required; bachelor’s degree preferred.
Experience in clinical research within a CRO, pharmaceutical, or biotech organization (or equivalent).
Demonstrated global team collaboration and relationship‑building skills.
Strong communication, presentation, analytical, interpersonal, and problem‑solving skills.
Positive, results‑oriented track record with adaptability to evolving business needs.
Highly organized, detail‑oriented, and able to manage multiple priorities independently.
Demonstrated ability to identify issues, propose solutions, and ensure follow‑through.

Responsibilities

Assign and monitor all inbound Requests for Proposals (RFPs) to support business development, bookings growth, and ongoing process optimization.
Coordinate sponsor bid defense meetings and capabilities presentations.
Draft, revise, and format correspondence, reports, and presentations, including compilation of materials from various stakeholders.
Collaborate with MSA and supporting departments to organize agendas, document minutes, and advance cross-functional project initiatives.
Create, manage, and enhance MS Teams channels to support communication, collaboration, and information storage.
Build strong internal stakeholder relationships and support strategic objectives through defined workstreams.
Track and enter monthly billable consultation hours to support revenue acceleration efforts.
Partner with the data science team to evolve dashboards and strengthen KPI visibility for leadership decision-making.
Support study-level activities, including risk tracking, MSA staff assignment monitoring, and coordination of study-specific requirements.
Prioritize multiple concurrent projects and drive timely issue resolution.
Liaise with Salesforce technical partners to troubleshoot and evaluate new enhancements.
Interface regularly with IT to solve technical needs at both the individual and departmental level.
Facilitate coordination with procurement, contracts, and other internal support functions.
Adhere to Standard Operating Procedures (SOPs), support departmental standards, and promote the sharing of best practices.
Support continuous improvement by identifying training needs, participating in professional development, and contributing to process innovation.
Attend and participate in applicable company‑sponsored training.