Business Operations Platform Owner

Cars Commerce

14d

About The Position

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry. No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable. But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more. ABOUT THIS ROLE Cars Commerce Canada is building a new operational backbone: the CCC Hub — a centralized platform used across Sales, Operations, Finance, Product, SEM, VBDC, and OEM programs. This Hub is not a reporting layer. It is becoming a core operational system that will replace manual workflows, automate business processes, and support internal applications across the organization. We are looking for a Business Operations Platform Owner (AI & Automation) to own, govern, and evolve this platform. This role sits at the intersection of: business operations data governance platform architecture automation AI-enabled system development You will ensure the CCC Hub becomes a reliable, secure, and scalable system used daily by the organization — including workflows that impact finance, sales execution, and operational performance. This is not a traditional analytics role. This is a platform ownership and operational systems role. You will work across all departments and help shape how the organization operates through internal systems. WHY THIS ROLE EXISTS NOW Cars Commerce Canada is transitioning from: manual workflows reporting-heavy processes fragmented tools …to a model powered by: internal applications automation reusable data foundations AI-assisted system development structured governance The CCC Hub will: replace operational workflows support finance-grade execution (including Order-to-Billing automation) optimize cross-department processes enable teams to build internal tools within a governed environment This role ensures that transformation happens correctly, responsibly, and sustainably.

Requirements

Systems thinker with strong operational discipline
Experience owning structured platforms, reporting ecosystems, or internal tools
Comfortable supporting mission-critical operational workflows
Strong attention to detail and governance
Ability to work across departments and challenge existing workflows constructively
Experience in environments such as: internal platforms automation ecosystems data architecture and reporting systems API-driven integrations AI-enabled development environments business intelligence and operational tooling
Degree in accounting, finance, data, engineering, business, or a related field
5+ years of experience in roles involving: data and reporting finance or FP&A business intelligence analytics or operational support systems
Experience supporting business decisions through structured data, reporting, or automation
Exposure to financial processes, reporting ecosystems, or internal operational tools
curiosity for AI-enabled systems and automation
comfort moving beyond a reporting-focused identity
appetite for ownership of business-critical workflows
willingness to challenge and redesign how work gets done
interest in building systems that replace manual processes, not just analyze them

Responsibilities

Own the structure, integrity, and long-term evolution of the CCC Hub
Define and maintain platform rules: user experience consistency data architecture and reuse application integration standards security and access practices
Ensure new internal tools align with platform standards before integration
Maintain documentation and operational clarity
Take ownership of existing reporting ecosystems, including Tableau and Looker Studio
Stabilize and improve current BI assets during the transition period
Ensure continuity of reporting while operational systems are introduced
Redesign reporting approaches using automation, AI-enabled systems, and operational tools
Replace static dashboards with systems that drive execution and workflows
Ensure data integrity and consistency across reporting and operational environments
Partner with business stakeholders to evolve reporting into decision and action platforms
Identify inefficiencies across departments
Redesign workflows using automation and AI-enabled approaches
Lead initiatives such as: Order-to-Billing process automation operational workflow optimization reporting replacement through system-based execution
Guide teams in building responsibly within platform standards
Promote structured and prompt-based system development practices
Help internal builders integrate applications into the platform
Encourage innovation while maintaining governance