Business Operations Manager

Cisco•San Jose, CA

2d•Hybrid

About The Position

You’ll be joining a high-impact Business Operations team that sits at the center of data, strategy, and execution. The team partners closely with operations, product, engineering, finance, and senior leaderships to drive business performance through data-driven insights, scalable processes, and strong execution. We thrive in a fast-paced environment where curiosity, ownership, and a bias for action are key. You will operate as a high-ownership individual contributor, partnering across teams to identify issues, generate data-driven insights, and drive initiatives through to completion. This role is ideal for someone who enjoys switching between operational program management, analytics, process improvement, and reporting automation, while helping teams move faster and make better decisions.

Requirements

Bachelor’s degree in computer science or business or data science with 7+ years of experience in Business Operations, Business Analytics, Strategy & Operations, Program Management or similar roles
Strong SQL skills with experience querying and analyzing large datasets
Experience working with Snowflake or other cloud-based data warehouses
Proficiency in Power BI for dashboard creation and reporting
Advanced Excel skills, including VBA and macro development

Nice To Haves

Knowledge of Confluence and Jira
Strong business insight and can understand and quickly assess multi-functional implications
Exceptional attention to detail and ability to navigate complex operational issues
Ability to handle multiple projects and priorities in a fast-paced environment with a solid focus on execution and getting things done
Experience automating reporting or operational workflows
Familiarity with data modeling, ETL processes, or analytics engineering concepts
Experience working with multi-functional customers in operations, products, or finance
Strong analytical problem solver who can turn messy data into clear insights
Ability to balance analytics work with operational execution
Pragmatic and focused on getting things done

Responsibilities

Develop and maintain clear documentation of processes, RACI frameworks, and operational procedures to support transparency and alignment across teams.
Build and maintain data-driven reporting and dashboards using Power BI and Excel to support operational decision-making. Ensure high standards of data accuracy, consistency, and reporting quality across operational reports and dashboards.
Write and optimize SQL queries to extract, transform, and analyze data from Snowflake.
Automate recurring reporting and workflows using AI tools, Excel macros, or other automation solutions to improve efficiency.
Maintain and administer internal CHG sites and operational resources as needed.
Program manages operational initiatives, coordinating customers and ensuring work are completed on time while tracking projects, dependencies, and workstreams.
Identify operational inefficiencies and implement improvements through automation, reporting enhancements, or process redesign.
Support multi-functional teams with ad hoc analysis, reporting, and operational support as business needs arise.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

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