Business Operations Manager ogram Management Advisor

NTT DATA•Baltimore, MD

About The Position

Oversee and manage daily operations related to billing, procurement, and order processing. Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies. Ensure all billing and ordering activities meet contractual obligations and regulatory requirements. Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting. Monitor operational KPIs and generate performance reports for senior leadership. Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction. Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues. Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization. Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions. Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

Requirements

At least eight (8) years of experience in supervision or oversight of IT related infrastructure and program management.
Minimum five years' experience working with government clients.
Minimum of 2 years government business practices, procedures and contracts.
At least eight (8) years of experience in supervision or oversight of IT related infrastructure and program management.
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
Demonstrated experience in financial management and budgeting.
Familiarity with State of Florida business practices and procurement protocols.
Excellent verbal and written communication skills, with the ability to convey complex information clearly.

Nice To Haves

Master's degree and/or project management certification is preferred.

Responsibilities

Oversee and manage daily operations related to billing, procurement, and order processing.
Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
Ensure all billing and ordering activities meet contractual obligations and regulatory requirements.
Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
Monitor operational KPIs and generate performance reports for senior leadership.
Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.